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70 -- PTOFAX Maintenance Support

Active
297P0750229Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The United States Patent and Trademark Office (USPTO) plans to award a sole-source purchase order valued at $86,042.16 to SYSCOM Services, Inc. for maintenance and support of the PTOFAX system, which is an enterprise fax solution utilizing Capteris RightFAX, Captaris Alchemy, and SYSCOM's custom interface modules. This contract is awarded under FAR 6.302-1, citing only one responsible source, and thus no request for proposal will be issued. The support includes phone and on-site assistance during business hours, backed by additional phone support from Captaris for the RightFAX system. The contractor is responsible for performing software upgrades, installations, testing in a lab setting, system integrity checks, and BrookTrout FAX card support and replacement. The services cover licensing and operation of RightFAX software for both production and lab environments, including multiple channels and PRI lines, with equipment such as BrookTrout TR1034 FAX cards. Alchemy phone support and software upgrades for search and retrieval servers are also included for a three-year term. The contract requires rapid response times—within one hour for phone support and same-day for on-site service—and mandates that service personnel hold specific certifications in Microsoft Enterprise Server Clustering, Captaris RightFAX and Alchemy, and SYSCOM’s Advanced Interface System due to custom integration requirements. This service period runs from June 1, 2007, to May 31, 2008, with responses due by April 25, 2007. The contracting office is located in Alexandria, Virginia, and the point of contact is Contract Specialist Connie A. Lum.

General Info

USPTO awards $86,042 sole-source contract to SYSCOM for PTOFAX system maintenance, June 2007–May 2008.

Agency

Department Of Commerce Pto

NAICS

541511 - Custom Computer Programming Services

Place of Performance

VA

Set-Aside

NONE

Documents

0

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Organization & Contact Information

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AgencyDepartment Of Commerce Pto
Contacts1 person available
OfficeALEXANDRIA, VA, 22314, USA
Organization / AgencyDepartment Of Commerce Pto
Office AddressALEXANDRIA, VA, 22314, USA
Contacts
Connie A LumContract Specialist
contact@example.gov
+1 (555) 000-0000

Full Description

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The United States Patent and Trademark Office (USPTO) intends to award a sole-source purchase order in the amount of $86,042.16 utilizing simplified acquisition procedures to SYSCOM Services, Inc., 1010 Wayne Avenue, Suite 320, Silver Spring, MD 20910 in accordance with FAR 6.302-1 only one responsible source. NO RFP will be issued as a result. The requirement for PTOFAX system support is as follows:System Software and Application support for an enterprise FAX solution, using Capteris RightFAX, Captaris Alchemy and SYSCOM Services Interface and integration modules: Provide Phone and on-site support: M-F 0800?1730; Provide Back-up phone support from Captaris on RightFAX: 0900?1900 M-F and 1000-1600 Sat; Provide all RightFAX software upgrades and Point Releases; Perform all Software Upgrade Installations and testing during normal business hours in a lab environment; Provide system integrity checks and analysis during normal business hours; Provide BrookTrout FAX Card support and replacement services; Provide software licensing to operate RightFAX Enterprise FAX Server Software on 120 channels on 5 PRI lines, Six Remote Board Servers operating RightFAX Remote Board Server software with 6 BrookTrout TR1034 FAX Cards in the production system; Provide software licenses to operate RightFAX Enterprise FAX Server Software on 24 channels on 1 PRI line, Two Remote Board Servers operating RightFAX Remote Board Server software with 2 BrookTrout TR1034 FAX Cards in a lab environment; 3 Year Alchemy Phone support and all Software upgrades for the search and retrieval servers; Response time for Phone service within one hour; Response time for On-Site service is same day; Service Personnel have to be Microsoft Enterprise Server Cluster Certified; Service Personnel have to be Captaris RightFAX and Alchemy Certified; Due to the customized interfaces (required with USPTO's custom applications), service personnel must be certified on SYSCOM Service Advanced Interface System. The period of coverage is from June 1, 2007 to May 31, 2008. Responses can be sent to the point of contact listed below no later than 10:00A.M.(EST) on April 25,2007

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