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This Solicitation opportunity from New York was posted on May 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

84124P0005-84124MBTP632 Secure Bike Parking

Closed
84124MBTP632State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
RFP # R00B7600009 Child Care Call Center and Administration Services
Solicitation # BPM058514
The Maryland State Department of Education (MSDE) is seeking a qualified service provider to manage the Child Care Scholarship (CCS) Customer Service and Administration functions. The scope of work includes eligibility determinations, case management, provider payment administration, accounts processing, customer service, and audit and compliance functions. The selected contractor is responsible for providing all necessary staffing, operations, and supporting technology, including call center telephony, computers, and an operational case management solution. The contract is structured as a hybrid of Firm Fixed Price and IDIQ, featuring a three-year base period with two one-year options, with an estimated total value not to exceed 62.5 million dollars over five years. The procurement emphasizes socioeconomic goals, with a 20 percent Minority Business Enterprise (MBE) and 5 percent Veteran-Owned Small Business Enterprise (VSBE) participation requirement. Technical and financial factors are weighted equally in the selection process, with a strong focus on the offeror's technical response, staffing plan, and proposed AI and automation strategies. Performance will be monitored through strict Service Level Agreements (SLAs) covering call center responsiveness, customer satisfaction, and data breach notifications. Additionally, the contractor must ensure full compliance with WCAG 2.1 Level AA accessibility standards, state and federal cybersecurity protocols for protecting personally identifiable information, and Maryland Living Wage requirements.

POSTED

1 day ago

DEADLINE

in about 6 hours
NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

4 days ago

DEADLINE

in about 1 month

Documents

8
PDF, High priority: read this firstcontract-document
High
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstrfp
High
PDF, High priority: read this firstrfp
High
PDF, High priority: read this firstmodification
High
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstamendment
High
PDF, High priority: read this firstamendment
High

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Deadline changed

Response deadline changed from Jun 18, 2024 to Jul 2, 2024.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → NYC Department of Transportation
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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Furnish, Install, Maintain and Operate a Citywide Secure Bike Program. Services provided: Procure secure bike parking structures; produce site plan for secure bike parking structures; procure smart locks for secure bike parking structures; install secure bike parking structures; install any required markings and vertical elements; trench and restore concrete and asphalt; install conduit for secure bike parking structures; pull and connect electrical wires for secure bike parking structures; maintain and repair all secure bike parking structures, including both preventive maintenance and rapid response repairs; develop the NYC DOT branded secure bike parking program app for user access and payment processing; develop and/or integrate back-end system for managing user access, payments, monitoring, data, and analytics for all secure bike parking structure and membership types; provide all program customer service on a 24-hour, year round basis.

Responses to this RFP must be submitted via PASSPort. To access the RFP, vendors should visit the PASSPort public Portal at https://www.nyc.gov/site/mocs/passport/about-passport.page and click on the “Procurement Navigator.” This will take you to the Public Portal of all procurements in the PASSPort system. To quickly locate the RFX, insert the EPIN 84124P0005 into the Keywords search field. In order to respond to the Request for Proposals, vendors must create an account within the PASSPort system if they have not already done so. A pre-bid conference via TEAMS is scheduled for 05/20/2024 at 11:00 am. Those who wish to attend must email the authorized agency contact for a link no later than 05/19/2024 by 4:00PM. The deadline for the submission of questions via email is 05/28/2024 by 4:00 PM to the authorized agency contact person. The Bid due date (submission via PASSPort) is 06/18/2024 by 11:00 AM. This procurement is subject to participation goals for Minority-owned Business Enterprises (MBEs) as required by Section 6-129 of the New York Administrative Code. The M/WBE goal for this project is 30%. Any inquiries concerning this RFP should be directed by email, under the subject line “84124P0005-84123MBTP632 Secure Bike Parking, to the email address of the Authorized Agency Contact, Kathy Cornwall-Wilson, at contact@example.gov or through the PASSPort communication function.

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