ADA Document and Website Accessibility Services (CivicPlus)

Broward County has issued a Request for Information to determine whether alternative providers exist for ADA-compliant document and website accessibility services, currently provided exclusively by CivicPlus, LLC, through its integrated DocAccess and AudioEye platforms. This Notice of Intent to Designate Sole Source is not a bid solicitation and does not seek pricing or commit to a purchase; its purpose is to evaluate whether comparable solutions exist that meet the county’s legal and functional requirements under the ADA and WCAG standards. The services in question involve automated conversion of complex digital documents into accessible, searchable HTML with multilingual support, continuous website monitoring and real-time remediation, end-user customization tools, and expert legal support to mitigate compliance risks. The place of performance is Florida, and responses are due by May 19, 2026, with all submissions required through an electronic bidding portal. While the county identifies CivicPlus as the sole capable vendor due to the proprietary integration and specificity of its technology, the RFI invites all interested parties to submit documentation demonstrating alternative capabilities. No formal contract clauses, evaluation factors, pricing details, delivery schedules, inspection criteria, or special requirements such as security clearances, key personnel, or conflict of interest provisions are included, as this is a pre-procurement inquiry rather than a competitive acquisition. The NAICS code 518210 applies, and the primary point of contact is Angela Osorno-Belleme of Broward County’s procurement office.