Library Engagement Technology Tools

The Charlotte Mecklenburg Library is requesting proposals from qualified vendors to provide an integrated digital engagement platform designed to enhance patron interaction across both online and mobile channels. The suite of tools must include a public events calendar, a room reservation system for both public and staff-managed spaces, functionality for scheduling one-on-one appointments with library staff, and a mobile application to enrich the digital experience. Vendors are expected to ensure that their solutions integrate effectively with the library’s existing systems, notably the Polaris Integrated Library System (ILS) used for circulation and patron records, and BiblioCommons, which supports discovery and patron engagement. This integration aims to create a seamless experience for both patrons and staff, minimizing operational fragmentation. Submissions should outline a clear implementation strategy covering project management, configuration, potential data migration, system integration, and staff training, along with details of ongoing support, maintenance, and upgrade procedures. The solution must be cloud-based, scalable, and comply with relevant data security, privacy, and accessibility standards. The library prioritizes platforms that offer unified or tightly integrated modules to reduce administrative burdens while delivering consistent, engaging digital interactions for patrons. Proposals are due by May 28, 2026, and vendors are encouraged to demonstrate how their solutions align with these requirements to support the library’s commitment to enhancing user engagement.