Advanced Calling Features Implementation

The contract seeks implementation and ongoing management of advanced telecommunication features for Department of Veterans Affairs facilities, including caller ID, call forwarding, call waiting, call blocking, hunt groups, third-party billing blocks, and remote call forwarding. These services are essential to ensure efficient, secure, and reliable communication across VA operations, supporting both administrative and patient care functions. The work will be performed under a subcontract structure, with the Technology Acquisition Center NJ overseeing procurement on behalf of the Department of Veterans Affairs, and must comply with all technical and operational standards required for federal healthcare facilities. The solicitation is open for responses until July 13, 2026, with a NAICS code of 517111 indicating that the work falls under Wired Telecommunications Carriers. While no specific location for performance has been designated, the services are intended for use across multiple VA facilities nationwide. The contract emphasizes secure, scalable, and interoperable telecommunications solutions that integrate seamlessly with existing VA infrastructure, ensuring uninterrupted communication services while maintaining compliance with federal data and privacy requirements. Vendors must demonstrate proven experience in delivering similar enterprise-grade telecommunication implementations within government or healthcare environments.