This Solicitation opportunity from Ohio was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AGO474000 - GoToAssist/MyPC - FY2027 - INC0277443

Closed

SRC0000039477State & Local

Submission Closed06/08/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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AI Contract Overview

The contract titled AGO474000 - GoToAssist/MyPC - FY2027 - INC0277443 is a solicitation for maintenance or support services related to GoToAssist and MyPC technologies, with a response deadline of June 8, 2026, and a posting date of May 20, 2026. It falls under the solicitation number SRC0000039477 and is targeted toward state, local, and educational government entities, identified by the organization type SLED. The offering agency is listed as Ago474000 Information Technology Srvs Jrst14, and the primary place of performance is located in Ohio, though no specific city or zip code is provided. There is no set-aside designation specified, and no NAICS code is included in the posting. Interested parties must submit responses through the Ohio Buys portal via the provided UI link, as no direct point of contact information is listed within the solicitation.

General Info

Solicitation for GoToAssist/MyPC support services targeting SLED agencies, response due June 8, 2026, via Ohio Buys portal.

Agency

Ohio → Ago474000 Information Technology Srvs Jrst14View Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

OH, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 20

Solicitation

Response DeadlineJun 8

Deadline has passed

Submission Closed

06/08/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyOhio → Ago474000 Information Technology Srvs Jrst14

ContactsNo contacts available

OfficeN/A

Organization / Agency

Ohio → Ago474000 Information Technology Srvs Jrst14

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Originally a No-bid request, direct spend, requested that we bid this out. Final year for this request. Invoice approver: Nicholas Serafini, Chad IveryGoToAssist/RescueAssist - This renewal will allow each member of Client Services to have their own account and is good for a year and allows team to remote to devices not on our network to perform support functions. This allows for quicker service to the client and overall better customer service.
Lowest Responsive and Responsible Bid. If you have difficulties and need to seek technical support, contact the Ohio Shared Services Helpdesk at 1-877-644-6771. Clearly specify that you need to access and respond to an active OhioBuys solicitation.
Maintenance or support fees
Items 1 | Required Item | GoToAssist Remote Support Service 2 | Required Item | GoToMyPC Corporate Service 3 | Required Item | GoToMyPC Corporate Service
Inquiries Inquiry 90585 | Are there part numbers available for these line items? | Answer: Part number for line 1 is 2409287760703-GTAAR Part number for line 2 is 2409287760703-GTMPCAR Part number for line 3 is 2409287760703-GTMPCAR | Answered: 6/4/2026 Inquiry 90590 | Can you please confirm the Account Number for this renewal? | Answer: We believe the unique code for our agency is 7637822727185562115. | Answered: 6/4/2026 Inquiry 90608 | Can you please share your point of contact at GoTo Assist/MyPC email address? | Answer: We don't typically reach out to the vendor directly as we make these purchases through resellers, but we were able to find the following contacts from the last year or so. I'm not sure if they would be able to assist or not: Mike Napier mike.napier@goto.com Keely Respass keely.respass@goto.com | Answered: 6/4/2026

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