AI/IVR System Discovery & Requirements Validation

The contract titled AI/IVR System Discovery & Requirements Validation seeks a subcontractor to conduct stakeholder interviews, analyze existing workflows, anddocument detailed technical and functional requirements for integrating an artificial intelligence and interactive voice response system within a public sector environment. The work is focused on the County of Riverside in California and will involve engaging with key personnel across departments to understand operational needs, identify pain points, and translate user expectations into clear system specifications that align with public service goals. The subcontractor must possess expertise in requirements elicitation, process analysis, and AI/IVR technology contexts to ensure the resulting documentation supports seamless system implementation. The opportunity is posted with a response deadline of August 17, 2026, and is categorized under NAICS code 541512 for computer systems design services. While no solicitation number or specific point of contact is provided, the contract is accessible through the public procurement portal for the County of Riverside. The place of performance is unspecified in terms of city or zip code but is implied to be within California, with likely in-person or hybrid engagement required for stakeholder meetings and workflow observations. The subcontractor will be expected to deliver clear, actionable documentation that enables future development, testing, and deployment of compliant, secure, and user-focused AI/IVR capabilities within county services.