Aircraft Fee Collection and Billing Services

The City of Dallas's Department of Aviation is seeking proposals to establish a five-year Indefinite Delivery/Indefinite Quantity service agreement for an aircraft identification and tracking system. The primary goal is to support the maintenance, support, billing, and collection of landing fees for General Aviation, Non-Signatory, and U.S. Customs and Border Protection aircraft. The contract aims to ensure efficient operation and management of aircraft fee collection processes, including invoicing, customer service, and reporting, while maintaining compliance with FAA regulations. The solicitation emphasizes the importance of qualified vendors capable of providing 24/7 support, cybersecurity policies, and adherence to legal and environmental standards. The contract size is estimated to range between five and fifteen million dollars, reflecting the scope and critical nature of the services. Supporting documentation includes detailed insurance requirements, standard city procurement terms, vendor lists for relevant services, and forms for workforce and subcontractor transparency. The insurance requirements specify coverage limits for workers' compensation, automobile liability, general liability, and professional liability, with provisions for certificates and endorsements. The procurement process involves submission of comprehensive proposals detailing company qualifications, project milestones, permits, and cybersecurity policies. Additionally, the contract incorporates provisions for contractor compliance, indemnity, and adherence to city and state laws. Overall, this initiative seeks to partner with a capable vendor to ensure seamless fee collection, system maintenance, and customer service for the city's aviation operations over the contract term.