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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Indian Health Service has forecasted a procurement for an Interactive Voice Response system designed to support an automated refill process, targeting improved efficiency in prescription management for healthcare services. This initiative, identified under NAICS code 561421, is intended to streamline patient access to medication renewals through automated telephone-based interactions, reducing administrative burden and enhancing service delivery. The system will likely integrate with existing health information systems to verify eligibility, process refill requests, notify patients of status updates, and ensure compliance with clinical and regulatory protocols. Tiffanie Kelly serves as the Program Point of Contact for inquiries regarding the system’s functional requirements and implementation, while Karen McDonald is listed as the Contracting Officer responsible for procurement processes. Although no solicitation number has been issued and details such as place of performance or set-aside status are not yet defined, the forecast is publicly available through the HHSOSDBU portal, indicating an upcoming opportunity for vendors specializing in healthcare automation and IVR technologies. Potential offerors should prepare to demonstrate relevant experience in secure, compliant, and user-friendly automated systems tailored for federal healthcare environments.

General Info

Developing IVR system for Automated Refill service by Indian Health Service, forecasted March 2026.

Agency

Indian Health Service

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 25

forecast

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Organization & Contact Information

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AgencyIndian Health Service

Contacts2 people available

OfficeN/A

Organization / Agency

Indian Health Service

Office AddressN/A

Contacts

Tiffanie Kelly

contact@example.gov

Karen McdonaldContracting Officer

contact@example.gov

Full Description

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Interactive Voice Response system - Automated Refill system

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