Call Center Support (After Hours & Weekends)

The District of Columbia’s Chief Technology Office is forecasting a future contract for after-hours and weekend call center support services, intended to ensure continuous customer service outside standard business hours. The solicitation is posted as a forecast with no solicitation number yet assigned, indicating it is in the planning phase and not yet open for bids. The contract will require a contractor to provide personnel capable of handling inbound and possibly outbound calls, inquiries, and support functions during evenings, nights, weekends, and holidays, maintaining service continuity for district residents and agencies. The place of performance and specific location details are not specified, but the services are expected to support the District of Columbia’s operations, likely tied to public-facing systems managed by the Office of the Chief Technology Officer. There is no information on set-aside status, NAICS code, or organizational restrictions at this stage, and the point of contact details are not provided, suggesting interested parties should monitor the official contracting portal for updates as the opportunity matures toward a formal solicitation.