Call Center Technology & System Support Services

This contract pertains to providing specialized technical support services for call center technologies, specifically focusing on Cisco Finesse phone systems, digital paging devices, fax machines, and their associated software. The scope includes troubleshooting any operational issues that arise and ensuring consistent system uptime, critical for maintaining uninterrupted communication capabilities. The services offered under this contract are essential for supporting the infrastructure of call centers, which rely heavily on these technologies for efficient daily operations. Issued by the Department of Veterans Affairs through its NETWORK Contract Office 21, this subcontract falls under the NAICS code 541512, which corresponds to computer systems design services. The solicitation was posted on May 21, 2026, with a response deadline set for June 1, 2026. The contract emphasizes technical expertise and reliability to maintain and enhance the performance of communication systems crucial to veterans' services and administrative functions. Although specific location details and points of contact are not provided, the contract is accessible through the federal procurement system, indicating an opportunity for qualified vendors to offer their support services.