This Government Contract opportunity from Government of Canada was posted on September 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Queue Management Software (SaaS/License)

Closed

International

Submission Closed09/30/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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about 19 hours ago

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AI Contract Overview

This subcontract opportunity with the Government of Canada's Senate involves the provision of a core call queue management software platform for prime contractors. The solution must support SaaS, public cloud, or hybrid hosting models and include robust high availability and disaster recovery capabilities. The system is required to scale effectively for call volumes, users, and queues while adhering to specific cloud infrastructure and data residency controls. The contract provides for either software licenses or SaaS subscription access under NAICS code 518210. Interested parties must note the posted date of September 11, 2026, with a response deadline set for September 30, 2026.

General Info

Senate call queue software subcontract; SaaS/cloud based; deadline September 30, 2026.

Agency

Government of Canada → Senate

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of SEN-027 26-27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CALL QUEUE MANAGEMENT SYSTEM

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedSep 11

subcontract

Response DeadlineSep 30

Deadline has passed

Submission Closed

09/30/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Senate

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Canada → Senate

Office AddressN/A

ContactsNo contact information available

Full Description

Supplies the core call queue management software platform for prime contractors on Senate of Canada projects. Provides a solution supporting SaaS, public cloud, or hybrid hosting models with high availability and disaster recovery capabilities. Scales for call volumes, users, and queues using cloud infrastructure and data residency controls. Delivers software licenses or SaaS subscription access.