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Call Queue Management Software (SaaS/License)

Active

International

Response Deadline09/30/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Government of Canada → SenateView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of SEN-027 26-27.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CALL QUEUE MANAGEMENT SYSTEM

AI Contract Breakdown

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Timeline

PostedSep 11

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 04:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyGovernment of Canada → Senate

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Canada → Senate

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies the core call queue management software platform for prime contractors on Senate of Canada projects. Provides a solution supporting SaaS, public cloud, or hybrid hosting models with high availability and disaster recovery capabilities. Scales for call volumes, users, and queues using cloud infrastructure and data residency controls. Delivers software licenses or SaaS subscription access.

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