This Solicitation opportunity from Government of Canada was posted on June 24, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Canadian Forces Recruiting Group Mystery Shopper Services

Closed

W3827-25-R401International

Submission Closed06/14/2024, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Canadian Forces Recruiting Group Headquarters is seeking a service provider to implement a Mystery Shopper program to evaluate and improve the quality of customer service interactions at Canadian Forces Recruiting Centers. The primary objective is to align the recruitment experience with the highest industry standards for customer experience. This assessment will encompass a wide range of touchpoints throughout the recruitment process, including in-person visits, telephone communications, social media channels, the Forces.ca website, and participation in online recruiting events. Under solicitation number W3827-25-R401, this federal government of Canada project will be performed across Canada. The procurement process includes specific requirements regarding digital marketing, the expertise of the assigned project manager, and the eligibility criteria for the mystery shoppers employed. Interested parties may coordinate with the primary point of contact, Musa Nooristani, regarding the requirements and evaluation criteria outlined in the solicitation and its subsequent amendments.

General Info

Canada seeks a service provider for a nationwide military recruiting mystery shopper program.

Agency

Government of Canada → Canadian Forces Recruiting Group Headquarters

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

W3827-25-R401 Amendment 001 - Canadian Forces Recruiting Group Mystery Shopper

amendment

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

Response DeadlineJun 14

Deadline has passed

PostedJun 24

Solicitation

Submission Closed

06/14/2024, 04:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canadian Forces Recruiting Group Headquarters

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Canadian Forces Recruiting Group Headquarters

Office AddressN/A

Contacts

Musa NooristaniPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

Canadian Forces Recruiting Group (CFRG) is responsible for attracting and enrolling personnel into the Canadian Armed Forces (CAF). There is a strong willingness to address specific customer service issues in order to reach the highest industry standards in terms of customer experience. CFRG is seeking a means by which to determine the quality of customer service interactions at Canadian Forces Recruiting Centers (CFRCs). To conduct this assessment, a Mystery Shopper service is required. This assessment will be executed utilizing various means throughout the recruitment process; in-person visits, telephone, social media channels, Forces.ca, and participation in online recruiting events.