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City of Calgary - Notice of Award - 25-1738 BMC Helix Service Management (Remedy)

Awarded

AB-2026-07064International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Calgary has issued a notice of award to BMC Helix Canada Inc. for the provision of the BMC Helix Service Management platform, formerly known as BMC Remedy. This critical IT Service Management solution is designed to maintain integrated workflows across various business units to ensure operational continuity for the city. Under the terms of the agreement, BMC Helix Canada Inc. will deliver a comprehensive suite of services including software subscription licensing, regular updates, technical support, professional services, and specialized training. The contract is managed by the City of Calgary and is performed within Calgary, Alberta.

General Info

City of Calgary awarded BMC Helix Canada Inc. for IT service management platform provision.

Agency

City of Calgary

Contract Value

$2,516,808.99

NAICS

513210 - Software Publishers

Place of Performance

Calgary, AB, CAN

Set-Aside

NONE

Awardee

BMC Helix Canada

Award Issued Date

12/10/2025, 12:00:00 AM UTC

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PhaseAwarded

PostedOct 22

Award Notice

AwardedDec 10

Contract was awarded

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Organization & Contact Information

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AgencyCity of Calgary

Contacts1 person available

OfficeN/A

Organization / AgencyCity of Calgary

Office AddressN/A

Contacts

Abhay ApteBuyer

contact@example.gov

Full Description

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Scope of Work: BMC Helix Canada Inc. will provide software subscription licensing, updates, support, professional services, and training for the BMC Helix solution (formerly BMC Remedy). This IT Service Management platform is critical to The City’s operations and ensures continuity of integrated workflows across multiple business units.

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