This Subcontract opportunity from Texas was posted on December 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Cloud Contact Center as a Service (CCaaS) Platform Implementation

Closed

State & Local

Submission Closed03/11/2025, 07:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

New

Federal

FLEET MANAGEMENT SOFTWAREThe Western Area Power Administration, an agency under the Department of Energy, has issued a forecast for fleet management software. This procurement is categorized under NAICS code 518210 and is designated as a small business set-aside. The performance of the contract is expected to take place in Colorado. The current incumbent contractor for these services is Rarestep, Inc. Interested parties can coordinate with the Small Business Program Managers, specifically Tetrault or Teves, regarding this opportunity. The forecast was officially posted on November 8, 2026.

Western Area Power Administration

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DEADLINE

Sole Source Audio Visuals Chicago OHare

Solicitation # N0018927QW024

Solicitation N0018927QW024 is a sole source procurement issued by the Navsup Flt Logistics Ctr Norfolk for the lease and use of audio-visual equipment and conference rooms at the Crowne Plaza Chicago OHare in Rosemont, Illinois. The contract is awarded to CPO Hospitality, LLC, also known as Audio Visual One, to provide LCD and sound system packages for various rooms, including OHare I II, the Boardroom, and several other designated event spaces. The scope of work requires the contractor to provide technical support with a 15-minute initial response time and a resolution goal of one hour from the initial call. The contract is governed by commercial product and service standards, with deliverables packaged according to best commercial practices and delivered FOB Destination. Administration is managed through the Wide Area WorkFlow (WAWF) system for invoicing and payment. Key compliance requirements include safeguarding covered defense information under DFARS 252.204-7012 and adherence to various federal labor and trade regulations. Inspection and acceptance are the responsibility of the TPC at both the origin and destination.

Navsup Flt Logistics Ctr Norfolk

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Transact-Federal Programs

Solicitation # SRC0000037601

This contract is a solicitation issued by the Alabama State Department of Education, Federal Programs, for a TransAct subscription providing a comprehensive online compliance and communication solution. The service includes the provision of parent notifications for General Education, ESEA, IDEA, and Section 504, supported by a professional translation library covering up to 170 languages. The subscription features an integrated document management system, a PDF database for form personalization, and TransAct Roadmaps for technical assistance and professional guidance regarding ESEA. The solution incorporates robust accountability and compliance tools, including a reporting system for state and federal monitors and an online management system with role-based access for district employees. To ensure legal and regulatory accuracy, the contract includes periodic updates based on changing federal laws and legal reviews conducted by the law firm of Brustein and Manasevit. The agreement grants an unlimited-use license for district employees throughout the subscription term and includes a custom translation pool to maintain communication standards across diverse languages.

Alabama State Department of Education, Federal Programs

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DEADLINE

Solicitation # 205-10132026

The Brushy Creek Municipal Utility District is soliciting proposals for a qualified provider to design, implement, host, and support a modernized municipal website. The project follows an integrated delivery model where a single prime provider is responsible for the platform, content migration, accessibility validation, and ongoing maintenance. The anticipated timeline includes a six-month implementation period followed by an initial three-year managed-service term, with two optional one-year renewals. Key technical requirements include a user-friendly CMS for non-technical staff, U.S.-based managed cloud hosting with multifactor authentication, and seamless integration with systems such as FileHold and ArcGIS. A critical requirement of this contract is strict adherence to WCAG 2.1 Level AA accessibility standards at launch, which must be verified through a combination of provider testing and potential independent verification. Proposals are due by 2:00 p.m. CST on November 13, 2026, and must include two hard copies and one electronic copy via email, with a file size limit of 15 megabytes. Award selection will be based on a mandatory responsiveness screen followed by a 100-point evaluation focusing on reliability, security, support, illustrative references, and cost. The District has not established a fixed budget for this solicitation.

BRUSHY CREEK MUNICIPAL UTILITY DISTRICT

POSTED

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Cloud Infrastructure and Hosting ServicesThis subcontract for Cloud Infrastructure and Hosting Services, managed by the Illinois Finance and Administration agency, focuses on providing secure and scalable cloud environments for prime contractors working on Illinois Department of Transportation ATMS projects. The scope of work includes the provision of cloud resources, server health management, and the implementation of a vendor-hosted SaaS delivery model to ensure a fully operational environment with guaranteed uptime. To maintain system integrity, the contract mandates rigorous security measures, including multilayered protocols, dual authentication, and continuous cybersecurity monitoring. Interested parties should note that the response deadline for this opportunity is December 21, 2026, and the services fall under NAICS code 518210.

FINADMIN494 - Finance & Administration

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Enterprise Email and SMS Communications Platform (SaaS)This subcontract agreement provides a cloud-based enterprise SaaS platform designed for prime contractors supporting public communications projects for the Georgia Department of Natural Resources. The solution must feature a multi-tenant architecture equipped with an enterprise-grade SMS gateway and ESP infrastructure to facilitate text messaging, audience management, and detailed reporting analytics. The selected provider is required to deliver fully licensed platform access while ensuring strict adherence to Georgia state data privacy laws. Additionally, the contractor must implement and maintain a comprehensive Disaster Recovery and Business Continuity Plan to ensure service stability. The solicitation is categorized under NAICS code 518210, with a response deadline set for November 20, 2026.

Department of Natural Resources

POSTED

DEADLINE

Digital Communications Software

Solicitation # 46200-eRFP-002166-2027

The Georgia Department of Natural Resources is seeking a qualified supplier to establish an agency contract for an enterprise email and SMS communications platform. This platform will support statewide public communications, marketing, outreach, education, engagement, and customer relationship activities across all DNR divisions, programs, facilities, and locations. The solicitation, numbered 46200-eRFP-002166-2027, was posted on November 6, 2026, with a response deadline of November 20, 2026. The selected supplier must provide a comprehensive solution covering account management, governance, email and SMS communications, branding, reporting, and audience management. Key requirements include the submission of a detailed implementation plan and a disaster recovery and business continuity plan. A critical condition of the contract is that all customer database information remains the sole property of the DNR, with the supplier prohibited from using or disclosing this data without prior written authorization. Evaluation is based on a series of mandatory and scored questions, including the supplier's ability to meet the scope of work and their willingness to perform a system demonstration. Applicants must also provide certifications regarding business litigation, suspension or debarment, and tax compliance. Additionally, contractors must comply with Georgia state law by registering for the federal work authorization program to verify employee information.

Department of Natural Resources

POSTED

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Learning Management System

Solicitation # ITN 26/27-27

The Florida Department of Revenue is soliciting a contractor to develop, implement, host, and maintain a cloud-based Software as a Service (SaaS) Learning Management System (LMS) for its Office of Workforce Management. This fixed-rate, deliverable-based contract is divided into an initial implementation phase and a five-year operations phase, with the possibility of further renewals up to five years. Key requirements include the migration of historical training records, ensuring high-quality user experiences, and maintaining strict data security. The system must adhere to Florida Administrative Code security standards Rule 60GG-2 and meet WCAG 2.1 or higher accessibility guidelines, as well as the Florida Accessible Electronic and Information Technology Act of 2006. The selection process involves a multi-stage evaluation where technical replies are scored up to 500 points to determine which respondents will enter negotiations. The final award is decided by a majority vote of the Negotiation Team based on factors such as vendor capability, cost, solution quality, and technical integration. Proposals must be submitted in three distinct volumes: Administrative, Technical, and Cost, with strict page limits and a prohibition on disclosing cost information within the administrative or technical sections. Vendors must be licensed to do business in Florida and registered with MyFloridaMarketPlace to be considered responsible for the award.

Department of Revenue

POSTED

DEADLINE

Employee Flexible Benefits Platform Provision and HostingThis subcontract involves the provision and hosting of a secure, mobile-enabled digital platform for employee flexible benefits management for National Energy System Operator Limited. The scope of work includes the delivery of a fully operational, branded platform designed to support 2,500 UK employees, encompassing UX design, platform maintenance, and the management of enrollment administration workflows. A critical technical requirement of the contract is the integration of the benefits platform with the Workday HR system via API to ensure seamless data synchronization. The project focuses on providing a comprehensive end-to-end solution for prime contractors to manage benefits efficiently through a hosted environment.

National Energy System Operator Limited

POSTED

DEADLINE

UB-27-AS-05 Digital Asset Management (DAM) Platform

Solicitation # UB-27-AS-05

The University of Baltimore is soliciting proposals for a cloud-based Digital Asset Management (DAM) platform under solicitation number UB-27-AS-05. The objective is to establish a central, scalable repository for marketing-approved guidelines, templates, photos, video clips, and other creative assets to ensure unified branding and communications across the campus. The system must integrate with the Office of Technology Services IT tech stack and support secure authentication via SAML 2.0/Shibboleth or Microsoft Entra ID. Key technical requirements include AI-powered search capabilities, secure external sharing for partners without requiring additional licenses, and tools for asset lifecycle management and archiving. The contract features an initial three-year term with two optional one-year renewals, for a maximum potential duration of five years. The selected vendor must complete implementation and the migration of approximately 150 to 200 GB of existing assets by January 31, 2027. Proposals are due by December 2, 2026, via the Bid Locker portal and must be submitted in PDF format. Award decisions will be based on the most advantageous offer, with technical merit receiving greater weight than financial merit. Vendors are required to provide a Community Vendor Assessment Toolkit (HECVAT) version 4 or later to verify cybersecurity, data security, and AI practices, and the final solution must meet all legally mandated accessibility standards.

University of Baltimore

POSTED

DEADLINE

Hosting and Data Handling ServicesThis subcontract for Hosting and Data Handling Services supports prime contractors working on projects for the Department for the Economy. The provider is responsible for supplying and managing a secure cloud hosting infrastructure and data storage environment, ensuring high levels of data integrity and guaranteed uptime. To qualify for this engagement, the provider must hold ISO/IEC 27001:2022 and Cyber Essentials Plus certifications. The solicitation was posted on November 6, 2026, with a response deadline of December 4, 2026.

Department for the Economy

POSTED

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AM_1522 - Learning platform solution and supporting services, Colombia

Solicitation # ocds-h6vhtk-07b6ec

The British Council is seeking a single provider to deliver a digital platform containing English language learning materials to support teacher-led training programs in Colombia. This platform is intended to function as a complementary resource for virtual content access rather than a standalone self-study or user-managed course. The scope of work includes the provision of the online platform, technical support during the implementation phase, and ongoing help desk services for the duration of the agreement. The estimated total value of the contract is 1,000,000 GBP excluding VAT, or 1,190,000 GBP including VAT. The framework contract is scheduled to run for three years, starting February 1, 2027, and ending January 31, 2030, with a possible one-year extension to January 31, 2031. Award decisions will be based on a weighted evaluation consisting of 60 percent for quality, with methodology accounting for 20 percent, and 40 percent for commercial costs. Interested parties must submit their proposals in English by the deadline of December 2, 2026.

British Council

POSTED

2 days ago

DEADLINE

in 24 days

AI Contract Overview

The Texas Comptroller of Public Accounts is seeking a subcontractor for the Cloud Contact Center as a Service (CCaaS) Platform Implementation. This project involves the deployment and configuration of a cloud-based contact center platform designed to replace existing legacy telephony systems. A critical component of the implementation includes the seamless integration of the new platform with Outlook and Workforce Management (WFM) tools to optimize operational efficiency. This opportunity is categorized under NAICS code 518210 and was posted on December 20, 2024. Interested parties must submit their responses by the deadline of March 12, 2025. Further details regarding the solicitation can be accessed through the Texas SmartBuy portal.