This Subcontract opportunity from Tennessee was posted on July 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Complaint Intake and Resolution Tracking System

Closed

State & Local

Submission Closed07/30/2024, 07:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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2 days ago

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in 24 days

AI Contract Overview

The Tennessee Department of General Services is seeking a subcontractor to develop a Complaint Intake and Resolution Tracking System. This project involves building a secure portal designed for stakeholders to submit and monitor complaints regarding Non-Emergency Medical Transportation services. The system must feature automated escalation protocols, detailed resolution logging, and the integration of blockchain technology to ensure data immutability. This subcontract opportunity was posted on July 15, 2024, with a response deadline of July 31, 2024. The project falls under NAICS code 518210, focusing on computing infrastructure and data processing services to enhance the transparency and efficiency of the complaint management process.

General Info

Agency

Tennessee Department of General Services

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

TN, USA

Set-Aside

NONE

Documents

This scope was carved out of 31865-00720.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Medicaid NonEmergency Medical Transportation (NEMT) Credentialing, Auditing, and Complaint Management Solution

AI Contract Breakdown

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Timeline

PhaseClosed

PostedJul 15

subcontract

Response DeadlineJul 30

Deadline has passed

Submission Closed

07/30/2024, 07:00:00 PM CDT

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Organization & Contact Information

AgencyTennessee Department of General Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyTennessee Department of General Services

Office AddressN/A

ContactsNo contact information available

Full Description

Build a secure portal for stakeholders to submit and track complaints about NEMT services, with automated escalation, resolution logging, and blockchain-backed immutability.