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CRM Platform Provider (SaaS)

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract agreement establishes a partnership with a SaaS provider to deliver an enterprise CRM software platform for prime contractors working on New York State Olympic Regional Development Authority projects. The cloud-based solution is designed to handle data management, segmentation, campaign orchestration, analytics, and automation, utilizing robust APIs to ensure seamless third-party integrations. Performance of the contract will take place across Essex, Ulster, and Warren counties. The provider must adhere to strict security and regulatory standards, including ISO 9001, ISO 27001, SOC 2, GDPR, CCPA, and CAN-SPAM compliance. Technical requirements specifically include the implementation of Single Sign-On and Multi-Factor Authentication to protect sensitive data. The primary deliverable is the provision of licensed access to the CRM software under NAICS code 518210.

General Info

SaaS provider delivers enterprise CRM software for NYS Olympic Regional Development Authority projects.

Agency

New York → NYS Olympic Regional Development Authority

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Essex, Ulster, Warren, NY, USA

Set-Aside

NONE

Documents

This scope was carved out of TBD.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NYS ORDA Sports Presentation RFQ

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Timeline

PostedNov 4

subcontract

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Organization & Contact Information

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AgencyNew York → NYS Olympic Regional Development Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Olympic Regional Development Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies the enterprise CRM software platform for prime contractors on Olympic Authority (ORDA) projects. Provides a cloud-based platform for data management, segmentation, campaign orchestration, analytics, and automation using robust APIs for third-party integrations. Requires ISO 9001, ISO 27001, SOC 2, GDPR, CCPA, and CAN-SPAM compliance, including SSO/MFA support. Delivers licensed CRM software access.

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