This Government Contract opportunity from Department Of Defense was posted on May 22, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Feedback Program Operation

Closed

Federal

Submission Closed05/29/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561400

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Service Validation and Customer SupportThe contract titled "Service Validation and Customer Support" involves conducting 48-hour follow-up calls to verify the resolution of service issues and to ensure customer satisfaction following maintenance activities. It is a subcontract opportunity designated as a Total Small Business Set-Aside under FAR 19.5, with a NAICS code of 561400, indicating it relates to business support services. The contract is posted by the Department of Defense through the Navsup Fleet Logistics Center in Jacksonville, with performance location specified in Panama City Beach, zip code 32407. Responses to this contract opportunity are due by June 17, 2026, with the posting date being June 10, 2026. The contract emphasizes a focus on customer support through timely follow-up communications post-maintenance, which is critical to service validation and maintaining high satisfaction levels. This subcontract seeks small businesses capable of managing timely outreach to confirm issue resolution, supporting the Department of Defense’s commitment to quality and effective service delivery.

Navsup Flt Logistics Ctr Jacksonville

POSTED

7 days ago

DEADLINE

in about 24 hours

AI Contract Overview

The contract involves the implementation and management of a customer feedback program aimed at collecting and reporting user experience data. It is issued as a subcontract with a total small business set-aside under FAR 19.5, ensuring that only eligible small businesses can bid. The solicitation was posted on May 22, 2026, with responses due by May 29, 2026, at 8:30 PM. The work will be conducted primarily in West Point, identified by the ZIP code 10996, under the jurisdiction of the Department of Defense's W6QM Micc-West Point agency. The specified NAICS code for this opportunity is 561400, which broadly covers business support services. The contract emphasizes gathering detailed user feedback to enhance understanding of customer experiences, likely supporting ongoing improvements or evaluations within DoD operations. While certain contact and address details are not provided, the opportunity can be accessed and reviewed further via the official SAM.gov portal.

General Info

Subcontract for small businesses to implement customer feedback at DoD West Point, responses due May 29.

Agency

Department Of Defense → W6QM Micc-West Point

NAICS

561400View NAICS

Place of Performance

West Point, NY, 10996, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 22

subcontract

Response DeadlineMay 29

Deadline has passed

Submission Closed

05/29/2026, 08:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QM Micc-West Point

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QM Micc-West Point

Office AddressN/A

ContactsNo contact information available

Full Description

Implementation and management of a customer feedback program to collect and report user experience data.