Customer Lead Data Management & CRM Support

The contract entails the secure management, continuous updating, and accurate reporting of customer lead databases generated through tourism-related inquiries. It requires the subcontractor to maintain strict data integrity and confidentiality standards while ensuring CRM systems are properly synchronized with incoming leads, enabling timely follow-up and actionable insights for the Oregon Metro agency. The work must comply with industry best practices for data handling, including access controls, audit trails, and compliance with applicable privacy regulations to safeguard sensitive customer information. Performance is expected to be delivered remotely or through a digital infrastructure supporting secure data transfer and real-time database synchronization, with no specific physical location mandated. The solicitation is open for responses until August 25, 2026, and is classified under NAICS code 518210, indicating a focus on data processing, hosting, and related services. This subcontract supports Oregon Metro’s tourism outreach initiatives and demands proven experience in managing high-volume lead systems with emphasis on accuracy, timeliness, and system reliability. All deliverables must align with the agency’s strategic goals for customer engagement and data-driven decision making in the tourism sector.