Customer Satisfaction Surveys

This contract involves providing customer satisfaction survey services at four Idaho Veterans Homes, with an initial one-year term and four optional renewals, potentially extending up to five years. The contractor is responsible for conducting monthly surveys at each facility, focusing on residents' quality of life, safety, and care, and delivering detailed reports on survey results. The procurement process emphasizes a lowest-price, technically acceptable award, requiring vendors to demonstrate at least five years of healthcare experience in Long-Term Care through reference letters, and to submit a comprehensive price sheet with fully burdened costs per survey. The contract is governed by Idaho state law, with no federal FAR clauses incorporated, and includes detailed provisions on contract amendments, data security, background checks, and conflict of interest disclosures. Payment procedures mandate direct invoicing to the agency, quarterly reporting, and remittance of an administrative fee, with delivery terms specified as FOB Destination. The contract emphasizes compliance with Idaho laws, confidentiality, and the need for timely communication of urgent concerns, ensuring that all deliverables meet the specifications outlined in Appendix C. Attachments include scope, pricing, standard terms, and signature pages, with submission deadlines set for August 20, 2025, via electronic portals or manual delivery.