This Government Contract opportunity from Department Of The Treasury was posted on October 21, 2020. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Call Center Support

Closed

Federal

Submission Closed10/26/2020, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541612

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SLED

Benefits Implementation and Enrollment SupportThe Benefits Implementation and Enrollment Support subcontract involves providing specialized project management for the transition of insurance plans for prime contractors associated with City of St. Petersburg insurance projects. The primary objective is to deliver the complete enrollment of all eligible members, which includes managing the initial enrollment process for 3,225 active employees and 562 retirees. To achieve this, the contractor will coordinate closely with the agent of record and utilize digital onboarding portals and enrollment software to ensure the accuracy of member record data. This effort is managed under the Human Resources agency in Florida, with a response deadline set for November 24, 2026.

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Executive Search for Municipal Infrastructure LeadershipThis subcontract for Executive Search for Municipal Infrastructure Leadership involves targeted head-hunting and talent acquisition for prime contractors working on City of Tshwane Metropolitan Municipality projects. The primary objective is to source and screen candidates for Business Unit Head roles within the Water, Sanitation, Energy, and Electricity sectors. The selected provider will utilize executive databases and competency frameworks to identify talent, ensuring all processes adhere to Regulation 10(4) of the Local Government Regulations on Appointment and Conditions of Employment of Senior Managers. The service provider is required to deliver updated CVs and detailed screening reports for four qualified candidates per position. This project is based in Tshwane-Pretoria, South Africa, and falls under NAICS code 541612. The solicitation was posted on October 28, 2026, with a response deadline of November 6, 2026.

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EEO Counselor / Intake SpecialistThis subcontract opportunity is for an EEO Counselor / Intake Specialist to support the United States Government Publishing Office under the Acquisition Services agency. The selected provider will be responsible for managing the initial intake and counseling process for employees of prime contractors on GPO projects who are filing Equal Employment Opportunity complaints. Key duties include guiding employees through the informal EEO process from the initial point of contact up to the formal complaint stage and ensuring all intake records and counseling documentation are properly delivered. The project is based in Washington, DC, and falls under NAICS code 541612. Interested parties must submit their responses by the deadline of December 11, 2026.

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Affirmative Employment Program AnalystThis subcontract opportunity is for an Affirmative Employment Program Analyst to support the United States Government Publishing Office through Acquisition Services. The primary objective is to assist prime contractors with mandated reporting and the implementation of Affirmative Employment Programs. Key responsibilities include drafting EEO-related policies, conducting EEOC assessments, and preparing all required mandated reports to ensure regulatory compliance. The project is based in Washington, DC, under NAICS code 541612. Interested parties must submit their responses by the deadline of December 11, 2026. The successful contractor will be responsible for delivering finalized draft policies, comprehensive EEOC reports, and detailed program assessments.

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EEO Investigator and Report WriterThis subcontract opportunity with the United States Government Publishing Office involves providing formal EEO investigation and report writing services for prime contractors. The selected provider is responsible for developing investigative plans and requests for information within five business days, conducting interviews, and gathering necessary evidence. The primary deliverable is an approved Report of Investigation that strictly adheres to EEOC MD-110 compliance, OCR searchability, and specific pagination standards. To ensure quality and compliance, investigators must complete 32 hours of initial EEO training and participate in annual 8-hour refresher courses. The work is performed in Washington, DC, under NAICS code 541612. Interested parties must submit their responses by December 11, 2026.

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GPO Equal Employment Opportunity (EEO) Services

Solicitation # 040ADV-27-Q-0002

The United States Government Publishing Office is soliciting a single-award, firm-fixed-price Blanket Purchase Agreement for Equal Employment Opportunity support services under solicitation 040ADV-27-Q-0002. The contract aims to provide Agency Equal Employment Opportunity services to support GPO teammates, focusing on affirmative employment programs, discrimination allegations, workplace conflict, and harassment. The total aggregate value of all calls under the BPA is not expected to exceed 250,000 dollars over a five-year ordering period. Services may be performed remotely, although the contractor must provide personnel capable of reporting on-site to GPO headquarters in Washington, DC, as required. The scope of work includes day-to-day EEO Specialist functions such as drafting policies, conducting investigations, providing training, and managing alternative dispute resolution. Key deliverables include Reports of Investigation that must adhere to strict formatting standards, including EEOC MD-110 compliance, OCR searchability, and specific pagination. Personnel must meet rigorous certification requirements, including 32 hours of initial EEO investigator training and annual 8-hour refreshers. Award will be based on a best-value tradeoff where non-price factors, including technical approach, staffing, and past performance, are more important than price. Proposals must be submitted in a portfolio PDF format to the designated contracting officials by December 11, 2026.

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Equal Opportunity and Non-Discrimination Policy on Sexual Misconduct Investigations Consultant on Retainer

Solicitation # 2140306

The City University of New York is seeking a qualified firm to serve as a Consultant on Retainer to provide four investigators to support the Interim Executive Director for the Center for Inclusivity and Equal Opportunity. The selected contractor will be responsible for investigating, mediating, and resolving complaints of discrimination and sexual misconduct involving faculty, staff, and students. These services must comply with federal and state civil rights laws, including Title II, Title VI, Title VII, Title IX, the Clery Act, and New York Education Law Articles 129 A and 129 B. Each investigator will work up to 35 hours per week on an as-needed basis. It is explicitly stated that the university is not seeking legal representation, and the contractor shall not have an attorney-client relationship with the university. The contract features an initial term of twelve months with a possible six-month renewal at the university's discretion. Award selection is based on best value, evaluated through a 100-point scoring system covering diversity practices, technical and management proposals, pricing, and oral presentations for shortlisted firms. Proposers must meet minimum experience requirements and adhere to New York State standards, including prevailing wage rates and workers' compensation coverage. Proposals are due by November 19, 2026, and must be submitted via email in three separate PDF volumes containing required forms, the technical proposal, and the price proposal.

City University of New York (CUNY)

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People and Culture (HR) PersonnelThis subcontract agreement with the Transportation Investment Corporation of the Province of British Columbia focuses on the provision of temporary human resources professionals to support prime contractors on capital projects. The selected provider is responsible for executing recruitment strategies, coordinating HR activities, and sourcing qualified candidates, with a specific emphasis on attracting diverse and indigenous applicants. The scope of work requires the delivery of experienced Senior Recruiters and People and Culture Coordinators who must successfully pass criminal record checks. The opportunity is categorized under NAICS code 541612 and is based in Canada. Interested parties must submit their responses by the deadline of November 24, 2026. This contract ensures that critical infrastructure projects are supported by a robust talent acquisition framework and professional HR management to meet project staffing requirements.

Transportation Investment Corporation

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Employee Climate Survey and Data Analysis ServicesThe City of Portsmouth in Virginia is seeking a subcontractor to provide Employee Climate Survey and Data Analysis Services. The selected provider will be responsible for the design, administration, and analysis of city-wide employee climate surveys to identify organizational strengths and pinpoint three to five priority areas for improvement. A critical component of the role involves analyzing data to differentiate surface symptoms from underlying organizational issues. The contractor will deliver comprehensive survey results reports and present their findings directly to City leadership. This opportunity is categorized under NAICS code 541612, with a response deadline set for November 23, 2026. Performance of the services will take place within the City of Portsmouth.

POSTED

DEADLINE

IFB#77-27-YE HUMAN RESOURCE MANAGEMENT EMPLOYEE CLIMATE ACTION PLAN

Solicitation # 77-27-YE

The City of Portsmouth, Virginia, issued solicitation IFB#77-27-YE to secure a qualified vendor for the Human Resource Management Employee Climate Action Plan. The selected vendor will be responsible for conducting employee climate surveys and providing structured, city-wide departmental action planning support to translate survey findings into measurable organizational improvement strategies. Additionally, the scope of work includes providing third-party workplace investigations for claims related to discrimination, sexual harassment, or workplace harassment. The contract features an initial performance period of two years from the date of award, with three optional one-year renewal periods. The award will be granted on a grand total basis to the lowest responsive and responsible bidder. Bidders must submit their proposals electronically via the eVA portal by November 23, 2026, and must include a bid bond, a W-9 form, and various certifications regarding socioeconomic status and conflict of interest. The contract is subject to the City of Portsmouth Procurement Ordinance and the Virginia Public Procurement Act, with specific requirements for record retention for five years and a standard 30-day payment term. Compliance with federal and state anti-discrimination laws, including the Americans with Disabilities Act and the Virginia Fair Employment Contracting Act, is mandatory.

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MAT DSA Development and Re-EvaluationThis subcontract focuses on the development and re-evaluation of Data Set Analysis or Decision Support Analysis for prime contractors working on healthcare projects for the State of Alabama. The scope of work involves drafting development documents and utilizing healthcare quality metric data analysis tools to assess existing MAT DSAs. The final deliverable for this engagement is a comprehensive Draft DSA Development and MAT DSA Re-Evaluation report. Managed under the Quality Assurance agency for Alabama, the project falls under NAICS code 541612. Qualified providers must hold the professional licenses required by the State of Alabama to perform the work. The solicitation was posted on October 27, 2026, with a response deadline of October 30, 2026.

POSTED

DEADLINE

Senior Staff Consultation for MAT DSM ImplementationThis subcontract focuses on providing senior-level consultation and high-level technical assistance to prime contractors working on projects for the State of Alabama Department of Human Resources. The primary scope of work involves executing technical assistance for the implementation of the Medication-Assisted Treatment and Decision Support Model, while simultaneously supporting essential quality assurance processes. Deliverables for this engagement include the submission of technical assistance reports and the provision of documented consultation hours. The contract falls under NAICS code 541612 and requires the contractor to maintain professional licenses as mandated by the State of Alabama. Managed through the Quality Assurance agency, the opportunity was posted on October 27, 2026, with a response deadline of October 30, 2026.

Quality Assurance

POSTED

1 day ago

DEADLINE

in 1 day

AI Contract Overview

The Customer Service and Call Center Support subcontract, issued by the Department of the Treasury under the Comptroller of Currency Acqs, focuses on delivering comprehensive Tier 1 and Tier 2 customer support for policyholders. The scope of work includes resolving general inquiries, managing enrollment changes, and providing essential claims assistance, with the possibility of utilizing a third-party call center for execution. This opportunity is categorized under NAICS code 541612 and is centered in Washington, DC. The solicitation was posted on October 21, 2020, with a response deadline of October 26, 2020.

General Info

Treasury subcontract for Tier 1 and 2 customer support in Washington, DC.

Agency

Department Of The Treasury → Comptroller Of Currency Acqs

NAICS

541612 - Human Resources Consulting Services

Place of Performance

Washington, DC, 20219, USA

Set-Aside

NONE

Documents

This scope was carved out of 2031.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

OCC Group Life Insurance

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PhaseClosed

PostedOct 21

subcontract

Response DeadlineOct 26

Deadline has passed

Submission Closed

10/26/2020, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of The Treasury → Comptroller Of Currency Acqs

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of The Treasury → Comptroller Of Currency Acqs

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1 and Tier 2 customer support for policyholders, including inquiry resolution, enrollment changes, and claims assistance, potentially subcontracted to a third-party call center.