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Customer Service Monitoring

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AG-3198-S-16-0068Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The U.S. Department of Agriculture’s Food and Nutrition Service plans to award a sole source contract to Synoptos, Inc. under the Small Business Innovation Research (SBIR) Program. The contract involves providing technical support services to develop a system for real-time or near real-time monitoring and reviewing of publicly available social media data. The objective is to evaluate feedback and identify issues related to customer service and access within the Supplemental Nutrition Assistance Program (SNAP). This procurement is non-competitive and will follow Part 12 and Part 13 procedures under the North American Industry Classification System code 541910. This notice serves as an intent announcement rather than a solicitation, and no proposals or quotations will be accepted unless there is clear evidence that competition could benefit the government. Inquiries must be submitted before the specified deadline and will not be reimbursed. The decision not to open the procurement for competition remains at the government’s discretion. The contract activity is managed by the USDA FNS office located in Alexandria, VA, with Courtney Rogers and Sean Merritt as the points of contact for related inquiries.

General Info

USDA awards sole source contract to Synoptos for SNAP social media monitoring system development.

Agency

Department Of Agriculture → USDA Fns

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

N/A, VA, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PostedJun 8

special-notice

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Organization & Contact Information

AgencyDepartment Of Agriculture → USDA Fns

Contacts1 person available

OfficeALEXANDRIA, VA, 22302, USA

Organization / AgencyDepartment Of Agriculture → USDA Fns

Office AddressALEXANDRIA, VA, 22302, USA

Contacts

Courtney Rogers

contact@example.gov

+1 (555) 000-0000

Full Description

The U.S. Department of Agriculture (USDA), Food and Nutrition Service (FNS) intends to award a non-competitive sole source contract through the SBIR Program to Synoptos, Inc., 1900 Campus Commons Dr Ste 100, Reston, VA, 20191-1535 to provide technical support services to provide a mechanism for reviewing and monitoring publicly available data from social media sites in real-time, or near real-time, to assess feedback and identify issues in SNAP customer service and access to the program. The statutory authority permitting Other than Full and Open Competition is the SBIR Program. This procurement is in accordance with Part 12 and Part 13 procedures. The North American Industrial Classification System (NAICS) code for this procurement is 541910. This notice of intent is not a request for proposals or quotations and a solicitation will not be issued for this requirement. Any inquiries to this notice must demonstrate clear and convincing evidence that competition will be advantageous to the Government. The Government will not pay for information submitted. A determination by the Government not to compete this procurement action, based on inquiries to this notice, is solely within the discretion of the Government. Inquiries to this notice are due by 11am EST Wednesday, June 22, 2016. Send Email inquiries to the Contract Specialist, Courtney Rogers at contact@example.gov and Contracting Officer, Sean Merritt at contact@example.gov.

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