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Customer Support and Account Management

Active

State & Local

Response Deadline11/05/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Customer Support and Account Management involves providing administrative support and cardholder assistance for prime contractors working on State of Oregon NASPO ValuePoint projects. The scope of work includes operating a dedicated help desk to handle lost or stolen cards, managing the enrollment of cardholders, and resolving billing discrepancies through the use of CRM and ticketing systems. The service provider is required to deliver ongoing account maintenance and user support while strictly adhering to established customer service SLAs. This opportunity is categorized under NAICS code 561110 and is associated with the State of California, with a response deadline set for November 5, 2026.

General Info

Subcontract for Oregon NASPO customer support and account management, due November 5, 2026.

Agency

State of California

NAICS

561110 - Office Administrative Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of S-10700-00018220.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI - NASPO ValuePoint Fleet Card Services (State of Oregon RFI # S-10700-00018220)

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Timeline

PostedOct 28

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 01:00:00 AM UTCin 3 days

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Organization & Contact Information

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AgencyState of California

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of California

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs administrative support and cardholder assistance for prime contractors on State of Oregon NASPO ValuePoint projects. Operates a help desk for lost/stolen cards, manages cardholder enrollment, and resolves billing discrepancies using CRM and ticketing systems. Must adhere to established customer service SLAs. Delivers ongoing account maintenance and user support.

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