This Government Contract opportunity from New Mexico was posted on April 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Billing Inquiry Management

Closed

State & Local

Submission Closed05/28/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541219

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Solicitation # 2097808 (step one)

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Sturgeon County

POSTED

5 days ago

DEADLINE

in 8 days

AI Contract Overview

The contract involves providing Tier 1 customer support specifically focused on handling billing inquiries, payment assistance, and account updates through both phone and web portal channels with real-time access to the necessary systems. This service ensures timely and accurate responses to customer questions and requests related to their accounts, aiming to improve customer satisfaction and streamline support operations. The work falls under the NAICS code 541219, indicating professional services related to customer support and administrative assistance. Issued by the Finance agency of New Mexico, this subcontract opportunity was posted in April 2026 with a response deadline at the end of May 2026. While some details such as exact office location, organization type, and contact points are not specified, the contract focuses on delivering comprehensive customer support services in a manner that integrates with existing systems to allow for efficient and real-time handling of account-related issues. The engagement is designed to support client needs at the initial tier of customer interaction, facilitating resolution or escalation as required.

General Info

Provide Tier 1 billing support via phone and web for New Mexico Finance agency by May 2026.

Agency

New Mexico → FinanceView Agency

NAICS

541219 - Other Accounting ServicesView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP No. 2025/2026/07.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Data Processing, Print, and Mail Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedApr 19

subcontract

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyNew Mexico → Finance

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Mexico → Finance

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1 customer support for billing inquiries, payment assistance, and account updates via phone and web portal with real-time system access.

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