This Government Contract opportunity from Pennsylvania was posted on August 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Call Center Services

Closed

State & Local

Submission Closed09/18/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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IT Service Desk Support (L1/L2)This subcontract for the City of Santa Monica Information Services Department involves providing comprehensive 24x7/365 first and second-level technical support for prime contractors. The scope of work includes managing incident and service request intake through the ServiceNow platform via phone, email, portal, and chat, with a specific focus on supporting Microsoft 365, Windows, and SQL database systems. The service delivery must be ITIL-aligned and strictly adhere to WCAG 2.1 and NIST/ISO 27001/2 standards to ensure accessibility and security. The primary objective is the successful resolution of incidents and the fulfillment of service requests under NAICS code 561422, with a response deadline of October 19, 2026.

D140 INFORMATION SERVICES

POSTED

16 days ago

DEADLINE

in 19 days

AI Contract Overview

This subcontract for Customer Support and Call Center Services supports prime contractors managing City of York bike share projects. The selected provider will operate a comprehensive support center utilizing phone, email, website, and mobile app channels to manage user accounts, billing, payment issues, and procedures for lost or stolen bikes. All operations must be tracked through CRM and ticketing systems to ensure the delivery of customer support services and detailed resolution reports. The contract is administered by the Pennsylvania Public Works Admin department under NAICS code 561422. Interested parties must submit responses by September 18, 2026. A critical requirement for the provider is maintaining a minimum of 1,000,000 dollars in general liability insurance to ensure operational compliance.

General Info

Customer support services for City of York bike share; deadline September 18, 2026.

Agency

Pennsylvania → Public Works - Admin

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 2026-027.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

YORK BIKE SHARE PROGRAM

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 14

subcontract

Response DeadlineSep 18

Deadline has passed

Submission Closed

09/18/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyPennsylvania → Public Works - Admin

ContactsNo contacts available

OfficeN/A

Organization / AgencyPennsylvania → Public Works - Admin

Office AddressN/A

ContactsNo contact information available

Full Description

Provides user assistance and account management for prime contractors on City of York bike share projects. Operates a support center via phone, email, website, and mobile app to handle billing, payment support, and lost/stolen bike procedures using CRM and ticketing systems. Requires $1,000,000 minimum general liability insurance. Delivers customer support services and resolution reports.

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