This Government Contract opportunity from Alabama was posted on November 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support and Help Desk Operations

Closed

State & Local

Submission Closed11/26/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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DEADLINE

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DEADLINE

UGA Veterinary Teaching Hospital Call Center Software 2.0The University of Georgia, through its College of Veterinary Medicine Teaching Hospital, is soliciting proposals for a Telephone Software System upgrade under solicitation number 51800-eRFP-001807-2027, issued on July 15, 2026, with responses due by July 31, 2026. This eRFP aims to procure a scalable, high-volume call center solution capable of handling approximately 10,000 monthly calls from animal owners and veterinary professionals across local, regional, and national networks. The system must include advanced features such as multi-agent handling, customizable phone trees, and intelligent call routing to enhance communication efficiency and responsiveness within the teaching hospital’s operations. All submissions will be evaluated based on predefined criteria, and negotiation may follow to resolve any exceptions before a final award decision. The process complies with the State Purchasing Act of Georgia and will result in a public announcement of preliminary results, followed by a protest period and final contract award. The preferred award structure is a one-year agency contract with the option for four additional annual renewals, contingent on performance and mutual agreement. The contract will be awarded to the single highest-scoring, responsive, and responsible supplier capable of delivering a customized solution that fully meets the hospital’s specifications. The point of contact for this solicitation is Tina Brown, reachable via email or phone, and all information and submissions must be made through the official Georgia procurement portal. The system must be implementable at the University of Georgia’s facility in Georgia, and no set-aside provisions apply. The procurement is strictly competitive and transparent, with full disclosure of participating suppliers and evaluation outcomes post-submission.

University of Georgia

POSTED

DEADLINE

24/7 Help Desk & Tier 2 Technical Support

Gwinnett County Government

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Customer Support and Redemption Assistance

California State University Office of the Chancellor

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Enrollment BrokerThe State of Texas, through the Texas Health and Human Services Commission, is seeking a single qualified Enrollment Broker to manage comprehensive enrollment, outreach, financial contribution, and fund management services aimed at enhancing the client experience. This contract requires the contractor to execute all aspects of Enrollment Broker Operations in strict alignment with the solicitation specifications, ensuring seamless coordination and delivery of services statewide. The contractor will be responsible for proactive client engagement, accurate financial assessments, and effective management of related funds to support program accessibility and efficiency. The solicitation, identified as HHS0016867, was posted on July 8, 2026, with responses due by September 4, 2026, at 4:30 PM Central Time. The contract is directed by the Texas Health and Human Services Commission and will be performed throughout the state of Texas. Primary point of contact for inquiries is Amy Castro, reachable via email at amy.castro@hhs.texas.gov or phone at 512-776-6155. The solicitation is open to qualified entities through the Texas SmartBuy portal, with no specific set-aside or NAICS code designated.

Health and Human Services Commission

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DEADLINE

Ongoing Support & Help Desk Services

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Call Center and Customer Scheduling Services

CLC - Cape Light Compact JPE

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Automated Attendance Intervention SolutionCumberland County Schools is soliciting proposals for an Automated Attendance Intervention Solution designed to enhance family engagement, improve student attendance, and reduce chronic absenteeism through a unified digital platform. The required system must integrate communication tools, automated outreach strategies, data analytics, and attendance intervention services into one scalable solution that supports districtwide implementation while minimizing administrative burden and maximizing the impact of school-family interactions. The platform should enable proactive, data-driven engagement with families, using targeted messaging and actionable insights to foster consistent attendance and strengthen partnerships between home and school. The solicitation, numbered 173-27001, was posted on July 7, 2026, with responses due by August 4, 2026. Proposals must be submitted to the Cumberland County Board of Education in North Carolina, and the primary point of contact for inquiries is Susan Riddle. The solution must be capable of operating across all schools in the district, providing real-time analytics and automation that align with the district’s goals of improving attendance outcomes and increasing meaningful family participation. Vendors are expected to demonstrate proven experience, technical capability, and a clear plan for implementation, training, and ongoing support to ensure successful adoption and sustained impact.

Cumberland County Board of Education

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Adoption and Family Recruitment Outreach Coordination

Department of Health and Human Services

POSTED

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RFP-10A-202606102 | Statewide Adopt., Kin, Foster, and Resource Fam Recruit Svcs

Department of Health and Human Services

POSTED

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Call Center Operations with Payment ProcessingThe contract requires the operation of a public-facing call center dedicated to managing reservations for state parks, with an emphasis on secure, PCI-compliant processing of all payment transactions to ensure the highest standards of financial data protection. The service must be accessible to all residents, including those with hearing or speech disabilities, by providing uninterrupted ADA-compliant TTY support as a core component of customer service delivery. Operators are expected to maintain reliable, 24/7 call center functionality with trained personnel capable of handling high volumes of reservation inquiries, payment confirmations, and accessibility requests in a seamless and efficient manner. The work is classified as a subcontract under NAICS code 561422 and is issued by the State of Rhode Island, with proposals due by August 13, 2026. All performance must align with state standards for security, accessibility, and public service excellence, and the place of performance is within Rhode Island, though specific location details are not provided.

State of Rhode Island

POSTED

20 days ago

DEADLINE

in 22 days

General Info

Agency

State of AlabamaView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

AL, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedNov 5

subcontract

Response DeadlineNov 26

Deadline has passed

Submission Closed

11/26/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState of Alabama

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Alabama

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 helpline and email support system for applicants and agencies, with initial response within 48 hours and troubleshooting for submissions.