This Government Contract opportunity from Department Of The Treasury was posted on April 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Help Desk Operations

Closed

Federal

Submission Closed05/04/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract calls for the provision of round-the-clock customer support services to IRS users, encompassing troubleshooting, account management, and emergency response functions, all aligned with strictly defined service level agreements. The support must be available at all times to ensure continuous assistance for taxpayer-related inquiries and critical system issues, maintaining high standards of responsiveness and resolution. This is a subcontract under the NAICS code 541519, issued by the Taxpayer Focused Support agency within the Department of the Treasury, with performance required in Washington. The solicitation was posted on April 30, 2026, and proposals are due by May 4, 2026, at 1:00 PM. While specific details regarding set-asides or point of contact are not provided, the expectation is for qualified vendors to deliver seamless, scalable support infrastructure capable of handling the volume and urgency inherent in federal tax services.