This Sources Sought opportunity from Department Of The Treasury was posted on April 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
IRS Service-Wide Online Survey and Digital Website Feedback Platform
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The Internal Revenue Service is conducting market research through a Sources Sought notice for an enterprise-wide, externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform, aimed at supporting taxpayer, employee, and stakeholder research. This notice is not a solicitation and does not obligate the government to issue a contract or award business; it seeks industry input on capabilities, pricing models, contract structures, and performance standards to inform future acquisition planning. The government requires a platform with secure, FedRAMP High-authorized hosting, full survey lifecycle functionality including creation, distribution, analysis, reporting, and data export, along with user administration, training, ongoing technical support, and system maintenance. Vendors must demonstrate the ability to provide these services with dedicated infrastructure, ensure 24/7 platform availability excluding scheduled maintenance, and maintain Section 508 accessibility compliance through a current Voluntary Product Accessibility Template (VPAT) or equivalent accessibility statement. Data ownership resides entirely with the government, and contractors must enable immediate data deletion upon request in compliance with federal records management. Respondents are requested to provide their UEI, CAGE code, business size and socioeconomic status, point of contact information, and a narrative addressing specific feedback areas, including recommended contract structures such as separate CLINs for user licenses, response tiers, or page views, and pricing models reflecting optional capabilities like IVR integration, employee experience platforms, and higher-volume response tiers. The government is also seeking input on the clarity and feasibility of the draft Performance Work Statement, including recommendations for measurable performance standards, support response times, and system availability thresholds. The submission deadline is May 4, 2026, at 9:00 AM Eastern Time, with responses required in searchable PDF or Microsoft Word format and sent via email to the designated contracting officer. The notice underscores that no reimbursement will be provided for response costs, and government use of submitted information is strictly for acquisition planning purposes without any obligation to proceed with a procurement. No formal FAR clauses, evaluation factors, contract type, or contract value are established at this stage, as this phase remains purely exploratory.
General Info
Agency
NAICS
Place of Performance
Washington, NE, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
1. Description:
THIS IS A SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is issued for market research and acquisition planning purposes only. This is not a solicitation, request for proposal, or request for quotation. The Internal Revenue Service (IRS) is seeking information from capable sources regarding an enterprise requirement for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. The Government is not requesting offers at this time and will not reimburse respondents for any costs incurred in response to this notice.
2. Purpose
- 1. Identify vendors capable of meeting the Government’s requirements located in the draft PWS.
- 2. Obtain industry feedback on the clarity, feasibility, and structure of the current requirement.
- 3. Gather recommendations regarding pricing structure (Optional pricing requested on items in Section 7.1), contract structure, and measurable performance standards.
3. Requirement Overview
The IRS is seeking an externally hosted SaaS survey platform that enables authorized IRS users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. The platform is intended to support taxpayer, employee, stakeholder, and other IRS research activities.
- SaaS survey platform licenses for IRS users.
- Secure hosting in a FedRAMP-authorized environment, at a High level.
- Survey creation, administration, reporting, dashboarding, and export capability.
- User administration and permissions management.
- Initial training and ongoing online help materials.
- Technical support, software updates, and system maintenance.
4. Requested Industry Feedback
- 1. Capability to provide the required SaaS survey platform and required digital website feedback platform.
- 2. Recommended contract structure for software subscriptions, support, training, hosting, and any related implementation or transition activities.
- 3. Recommended pricing structure, including whether user licenses, response tiers, and page-view/response tiers should be structured as separate CLINs, pricing bands, or another format.
- 4. Ability to provide hosting in a FedRAMP-authorized environment at the High level, including any assumptions, limitations, or dependencies.
- 5. Identification of any requirement language that is unclear, duplicative, overly restrictive, or in need of revision.
- 6. Recommendations for measurable service levels, support response times, deliverables, reports, and acceptance criteria.
- 7. Recommended industry classifications, if different from those used in this notice, and the rationale for any alternate PSC or NAICS recommendation.
6. Response Format
- Company name
- UEI
- CAGE code, if applicable
- Business size and socioeconomic status
- Point of contact name, title, phone number, and email address
- Brief description of relevant capabilities and experience; identify if you are an authorized reseller of the following OEMs: Qualtrics, Medallia, SurveyMonkey (Momentive), QuestionPro
- Narrative response to the requested feedback areas
- Recommended pricing and contract structure approach
- Identification of assumptions, constraints, and recommended revisions
7. Submission Instructions
Responses shall be submitted electronically no later than May 4 2026, at 9:00 AM Eastern Time.
Primary Point of Contact
Tracey Brooks
Contracting Officer
tracey.n.brooks@irs.gov
813-302-5694
Email Subject Line
Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform
File Format
Searchable PDF or Microsoft Word
8. Disclaimer
This notice is issued for market research and planning purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government to issue a solicitation or award a contract. The Government may use the information received to refine the requirement, revise the Performance Work Statement, determine the appropriate acquisition strategy, and assess the availability of capable sources. The Government may contact respondents for clarification; however, such exchanges shall not be considered discussions for purposes of any future procurement.
9. Attachment
- Draft Performance Work Statement.
Prepared by:
Tracey Brooks
Contracting Officer
Internal Revenue Service
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