This Government Contract opportunity from Department Of Defense was posted on April 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support / Help Desk Services

Closed

Federal

Submission Closed05/04/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Program Implementation and Training Specialist

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Fleet Management Information System (FMIS) Specialist

Department of Public Works

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about 24 hours ago

DEADLINE

in 20 days

AI Contract Overview

The contract seeks a subcontractor to provide Tier 1–2 remote help desk services specifically for users of the Pentagon Library who experience difficulties accessing or using the OCLC platform. Support must be delivered remotely and is focused on resolving technical issues related to platform functionality, user authentication, system errors, or other operational disruptions that impact library services. The work location is designated as Washington, DC with a ZIP code of 20301, indicating the primary operational area is tied to the Pentagon and Department of Defense facilities. The solicitation was posted on April 29, 2026, with a response deadline of May 4, 2026, at 2:00 PM Eastern Time, indicating a tight turnaround for proposals. The NAICS code 541512 classifies the contract under Computer Systems Design and Related Services, reflecting the technical nature of the support required. While the contract is structured as a subcontract, the agency responsible is the Washington Headquarters Services under the Department of Defense, underscoring the critical and sensitive environment in which the support must be delivered. No set-aside specifications or point of contact details are provided, and all responses must align with the technical scope outlined for immediate user support on a vital defense library system.

General Info

Tier 1–2 remote help desk for Pentagon Library OCLC platform, Washington DC, response due May 4, 2026.

Agency

Department Of Defense → Washington Headquarters ServicesView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Washington, DC, 20301, USA

Set-Aside

NONE

Documents

This scope was carved out of JH021120261035.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

THIS IS NOT A REQUEST FOR QUOTES. PURSUANT TO REVOLUTIONARY FAR OVERHAUL (RFO) 5.101(a), THIS IS A NOTICE OF THE GOVERNMENT’S INTENT TO ISSUE A SOLE SOURCE AWARD CONTRACT TO OCLC, INC FOR LIBRARY TECHNICAL SUPPORT SERVICES