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D -- Microsoft Premier Support Services

Active
Reference-Number-MPSS03Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The U.S. Department of Education plans to award a sole source contract to Microsoft Corporation for premier support services of its products, based on the determination that only Microsoft can fulfill the agency's requirements as per FAR 6.302-1. The anticipated contract period is from July 1, 2003, through June 30, 2004, with options to extend annually thereafter. This contract includes a comprehensive range of support services such as consulting, supportability reviews, and various information services like online support subscriptions and participation in expert roundtables. Additionally, technical support will cover incident submission and resolution, hotfix support, remote access, multi-vendor coordination, and onsite emergency support. The award notice serves purely for informational purposes and is not a solicitation for proposals. The contract will be managed by the Department of Education’s Contracts and Acquisitions Management office located in Washington, DC.

General Info

Sole source contract awarded to Microsoft for comprehensive support services, July 2003-June 2004.

Agency

Department Of Education → Contracts And Acquistions Managemen

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

DC

Set-Aside

NONE

Documents

0

No documents available

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Timeline

Posted

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Organization & Contact Information

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AgencyDepartment Of Education → Contracts And Acquistions Managemen
ContactsNo contacts available
OfficeWASHINGTON, DC, 20202, USA
Organization / AgencyDepartment Of Education → Contracts And Acquistions Managemen
Office AddressWASHINGTON, DC, 20202, USA
ContactsNo contact information available

Full Description

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The U.S. Department of Education intends to award a contract to Microsoft Corporation of Redmond, WA for premier support services of its products on a sole source basis. The anticipated contract award on a sole source basis is in accordance with FAR subpart 6.302-1, Only one responsible source and no other supplies or services will satisfy agency requirements. The anticipated term of the contract is July 1, 2003 through June 30, 2004 with annual options thereafter. This notice is for informational purposes only and is not a request for proposals. The MS Premier Support includes: Support Consulting, Supportability Reviews, Information Services (including Premier Online Support Subscription, Participation in Expert Roundtables, Microsoft TechNet Plus Subscription, and Microsoft Developer Network Subscription), and Technical Support (including Incident Submission and Resolution, Hotfix Support, Remote Dial-In, Multi-Vendor Coordination, Onsite Emergency Support).

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