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Data Collection - Customer Survey - *208111

Closed

IFS AVI B600001State & Local

Submission Closed04/09/2025, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Atlanta Regional Commission

POSTED

7 days ago

DEADLINE

in 2 months

AI Contract Overview

The City of Dallas is seeking a one-year service contract to engage a professional survey collector responsible for conducting digital customer satisfaction surveys at Dallas Love Field Airport. The primary goal is to gather data on passenger experiences and service quality, supporting Airport Council International (ACI) and Airport Service Quality (ASQ) standards. The airport handles approximately 12 million passengers annually, and the survey results will help maintain and enhance service standards across the facility. The contract is valued between $50,000 and $200,000 and is open for bids with a response deadline of April 9, 2025. The project emphasizes collecting comprehensive feedback from travelers to ensure Dallas Love Field continues to meet high customer service expectations and operational excellence.

General Info

Agency

Texas → City of Dallas

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

TX, USA

Set-Aside

NONE

Documents

Addendum No. 1 for IFS AVI B600001 Data Collection - Customer Survey

amendment

High

City of Dallas General Terms and Conditions with Insurance

general-terms-and-conditions

High

Final BidSheet IFS AVI B600001 - Data Collection - Customer Survey - 208111

bid-sheet

High

Insurance Requirements for RR-250318-AVI-16071 Data Collection

insurance-requirements

High

Specifications for Customer Surveys at Dallas Love Field Airport

specifications

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 3

Solicitation

Response DeadlineApr 9

Deadline has passed

Submission Closed

04/09/2025, 04:30:00 PM UTC

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Organization & Contact Information

AgencyTexas → City of Dallas

ContactsNo contacts available

OfficeTX, USA

Organization / AgencyTexas → City of Dallas

Office AddressTX, USA

ContactsNo contact information available

Full Description

The City of Dallas is seeking a one-year service contract for a professional survey collector to conduct digital survey questionnaires to determine customer satisfaction with Dallas Love Field. The City of Dallas (City) is soliciting bids for a one-year Price Agreement for digital surveys to gather data for Airport Council International (ACI), Airport Service Quality (ASQ) and Customers Airport experiences at locations throughout the Dallas Love Field Airport (DAL). Dallas Love Field services approximately 12 million passengers entering the facility annually and the scope of work will allow Dallas Love Field to maintain the highest of standards.