Dynatrace Support for Mission-Critical DHS Systems

This contract involves providing ongoing support and maintenance services for Dynatrace monitoring of several mission-critical Department of Homeland Security (DHS) systems, including FSMS, HSIN, GII, and Identity Services. These systems are essential as they collectively serve over 350,000 users, indicating the high importance of reliable performance and security monitoring. The work is a subcontract under NAICS code 541513, which covers computer facilities management services, emphasizing the technical and specialized nature of the support required. The contract is managed by the Information Technology Acquisition Center within the DHS and the place of performance is located in Reston, Virginia, with the zip code 20190. The contract was posted on May 29, 2026, and focuses on ensuring continuous operational efficiency and system stability through timely Dynatrace monitoring and issue resolution. This support is critical to maintaining system availability and functionality for a vast user base that depends on these government services.