This Government Contract opportunity from Mississippi was posted on April 16, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Email Analytics & Performance Reporting

Closed

State & Local

Submission Closed05/23/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Solicitation # S-44300-00018189

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Solicitation # 126DP002

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Atlanta Regional Commission

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RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

Atlanta Regional Commission

POSTED

7 days ago

DEADLINE

in 2 months

AI Contract Overview

The Email Analytics and Performance Reporting subcontract, issued by the Mississippi Procurement Technical Assistance Program, focuses on the detailed analysis of email marketing metrics. The scope of work includes tracking open rates, click-throughs, and conversions to provide strategic insights and dashboards aimed at enhancing overall user engagement. This opportunity was posted on April 16, 2024, with a response deadline of May 23, 2024. Classified under NAICS code 541910, the contract seeks specialized expertise to translate performance data into actionable strategies for the state of Mississippi.

General Info

Agency

Mississippi Procurement Technical Assistance Program

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 754 / RFP 756.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

University of Mississippi Procurement Services Seeks Sealed Proposals for Contract Opportunity

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedApr 16

subcontract

Response DeadlineMay 23

Deadline has passed

Submission Closed

05/23/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyMississippi Procurement Technical Assistance Program

ContactsNo contacts available

OfficeN/A

Organization / AgencyMississippi Procurement Technical Assistance Program

Office AddressN/A

ContactsNo contact information available

Full Description

Analysis of email performance metrics including open rates, click-throughs, and conversions, with delivery of dashboards and strategic insights to improve engagement.