Emergency Repairs and On-Demand Technical Support

This contract provides emergency repair and on-demand technical support for critical failures in STRAX, Hiperwall, or AV systems with 24/7 on-call availability to ensure rapid diagnostics and full restoration of operations. The service requirement emphasizes immediate response to urgent outages, with technicians expected to be available around the clock to address system-critical issues and minimize downtime for mission essential environments. The contract is structured as a subcontract under a Total Small Business Set-Aside, as defined by the Small Business Administration, and falls under the NAICS code 811212 for electronic equipment repair and maintenance. Issued by the Department of Veterans Affairs through the 262-NETWORK Contract Office 22, the opportunity is posted with a response deadline of May 19, 2026, and performance is expected to be centered at a location with the zip code 90073. The solicitation does not specify a solicitation number or point of contact, and no detailed office address information is provided, but the place of performance remains fixed to the specified ZIP code area. All work must be performed by a certified small business entity, and the contractor must demonstrate proven capability in delivering real-time technical support under high-pressure conditions for complex audiovisual and digital display systems.