Emergency Response and On-Call Dispatch Coordination

The contract encompasses the management of a 24/7 emergency dispatch system responsible for receiving service requests, assessing and prioritizing incidents, and assigning qualified technicians to respond promptly. It requires continuous monitoring of response times, accurate logging of all service activities, and real-time tracking of operational performance to ensure timely and effective resolution of emergencies. The system must remain operational around the clock with robust protocols in place to handle high-volume or critical situations without disruption. This subcontract is issued by the state of West Virginia under NAICS code 561110, which pertains to administrative and support services, and is focused on operations centered in Charleston. The opportunity is open for submission until July 15, 2026, at 5:30 PM, with proposals expected to demonstrate proven capability in maintaining high-reliability dispatch infrastructure and delivering consistent service excellence under pressure. The contract does not specify a set-aside classification and does not list a point of contact, with all further details accessible through the provided online portal.