Full Service Maintenance and Technical Support (Business Hours)

The contract provides ongoing technical support and maintenance for a 3-module VIDAS Kube Industry system during standard business hours, covering all necessary parts, labor, and diagnostic troubleshooting to ensure continuous operational functionality. This service agreement is structured as a subcontract under NAICS code 811212, exclusively focused on ensuring the reliable performance of the system through proactive and reactive support within designated work hours. The solicitation was posted on May 21, 2026, with a response deadline of June 5, 2026, and is being managed by the West Virginia agency, with performance required in Charleston. While specific contact details and set-aside information are not provided, the contract emphasizes localized support tied to a single geographic location and requires timely responses to system issues without specifying after-hours or emergency coverage. All maintenance activities are expected to be delivered in compliance with industry standards for medical laboratory equipment support.