FY26-DDOT-MOA-Contractual Services

The District of Columbia Department of Transportation is forecasting a contractual services agreement for customer service support under the FY26-DDOT-MOA-Contractual Services initiative. This opportunity is posted for the fiscal year 2026 with a publication date of July 23, 2026, and is intended to secure contractors who will provide customer service functions to support the agency’s operations. The solicitation is currently in forecast status, meaning it is not yet open for bids but serves as an early indication of the agency’s procurement intentions. No solicitation number has been assigned, and details such as NAICS code, set-aside type, or specific organization requirements have not yet been defined. The place of performance is within the District of Columbia, with no specific city or zip code provided, and all point of contact information remains unlisted. The contract will likely involve staffing and operational support to handle public inquiries, service requests, and related customer engagement activities on behalf of DDOT. Interested vendors should monitor the official procurement portal linked in the posting for future updates, including the release of a formal request for proposals, required qualifications, timelines, and evaluation criteria. This forecast signals upcoming demand for customer service contractors aligned with the agency’s service delivery goals.