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FY27-ESA-Robo Calling

Active
State & Local

Contract Overview

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The District of Columbia Department of Human Services is forecasting a contract for annual cloud-based voice and texting services for the Economic Security Administration. This initiative aims to facilitate the electronic dissemination of critical information to both ESA customers and employees through robo-calling and messaging capabilities. Classified under NAICS code 561422, the project focuses on enhancing communication efficiency within the agency. The procurement is intended to support the ongoing operational needs of the ESA in delivering timely updates and notifications via a scalable cloud infrastructure.

General Info

DC DHS seeks cloud-based voice and texting services for Economic Security Administration communications.

Agency

District of Columbia → Human Services (DHS)

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

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Organization & Contact Information

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AgencyDistrict of Columbia → Human Services (DHS)
ContactsNo contacts available
OfficeDC
Organization / Agency
District of Columbia → Human Services (DHS)
Office AddressDC
ContactsNo contact information available

Full Description

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Annual ESA Cloud-based voice and texting services to facilitate electronic dissemination of information to DHS Economic Security Administration (ESA) customers and employees.

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Same NAICS industry code

NAICS: 561422
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The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center to support the Oklahoma Health Insurance Marketplace starting in Plan Year 2028. The selected supplier will provide a centralized source of consumer assistance, including frontline support for Marketplace inquiries, account and application assistance, and inbound mail and document processing. The service model requires a sophisticated routing system to ensure inquiries are handled by personnel with the appropriate skills and authority, with capabilities for direct resolution, case management, and escalation. The initial contract term runs through December 31, 2027, with four optional one-year renewals extending the potential performance period to December 31, 2031. Award will be based on best value, determined through a multi-stage evaluation of mandatory qualifications, technical and operational responses, references, and cost. Bidders must demonstrate specific experience in CCaaS and healthcare or government contact centers, and must adhere to strict security and compliance standards, including MARS-E/ARC-AMPE compliance and annual SOC 2 Type II certifications. The technical scope encompasses CRM and IVR integration, ADA and WCAG accessibility compliance, and the designation of a dedicated Security Officer. Proposals must be submitted via the Oklahoma Supplier Portal and include a detailed cost proposal covering implementation and ongoing maintenance, as well as a technical narrative limited to 40 pages.
Oklahoma Insurance Department

POSTED

6 days ago

DEADLINE

in 18 days
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