Healthcare Quality Assurance and Compliance Monitoring

The contract establishes a comprehensive Quality Assurance Surveillance Plan (QASP) to oversee contractor performance in delivering healthcare services under the Phoenix Area Indian Health Service, ensuring strict adherence to The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and Indian Health Service (IHS) standards. It requires ongoing monitoring, evaluation, and auditing of clinical operations and personnel documentation to maintain regulatory compliance and uphold the quality of care provided to Native American communities in Polacca, Arizona, with a focus on operational integrity and continuous improvement. This subcontract is designated under the Indian Small Business Economic Enterprise (ISBEE) set-aside program, exclusively available to small businesses owned and operated by Native Americans, under NAICS code 541611 for administrative management and general management consulting services. The work is tied to federal health service obligations managed by the Department of Health and Human Services and is intended to strengthen accountability and oversight within Indian Health Service facilities. Performance expectations are tied directly to compliance metrics and documentation accuracy, with surveillance activities designed to identify deficiencies, enforce corrective actions, and support sustainable improvement in healthcare delivery.