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Help Desk & Technical Support

Active

State & Local

Response Deadline09/14/2026, 07:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to deliver Tier 1–2 technical support services for staff and end users through phone and online channels, focusing on reservations, modifications, cancellations, and associated system issues. The work requires prompt, accurate assistance to ensure seamless operations and user satisfaction, with support delivered remotely across all locations and not confined to a specific geographic site. The effort is part of a broader technical services initiative managed by the Kentucky Horse Park, under NAICS code 541519 for other computer-related services, and is structured as a subcontract opportunity without any set-aside designation. Proposals must be submitted by September 14, 2026, at 7:30 PM Eastern Time, following the posting date of August 7, 2026. The solicitation is hosted on the Kentucky Virtual State Services portal, and interested parties should access the official link for detailed submission guidelines and requirements. While no point of contact or physical office address is provided, performance is expected to be fully remote and capable of supporting users statewide without physical presence at the Kentucky Horse Park location.

General Info

Tier 1–2 remote technical support for reservations and system issues via phone/online, statewide, due September 14, 2026.

Agency

Kentucky Horse ParkView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Other, KY, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineSep 14

Submission deadline

Response Deadline

09/14/2026, 07:30:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyKentucky Horse Park

ContactsNo contacts available

OfficeN/A

Organization / Agency

Kentucky Horse Park

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for staff and users via phone and online channels for reservations, modifications, cancellations, and system issues.

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