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Managed IT Service Desk and Support Services

Active

State & Local

Response Deadline09/04/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The University of Michigan is seeking a subcontractor to provide ongoing managed support for its ServiceNow platform, encompassing comprehensive Tier 1 through Tier 3 help desk services, incident management, and change control processes. The contractor will be responsible for delivering SLA-driven performance reporting to ensure consistent service quality and operational efficiency, maintaining a high standard of responsiveness and resolution across all support tiers. This engagement is structured as a subcontract under NAICS code 541519 and is open for proposals with a response deadline of September 4, 2026. The work will be performed remotely or as otherwise directed, with no specific location mandated at this time, and the contract is intended to support the university’s broader IT service delivery goals through a dedicated, professional support team.

General Info

University of Michigan seeks subcontractor for remote ServiceNow managed support with Tier 1-3 help desk and SLA reporting.

Agency

University of MichiganView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedAug 7

subcontract

Response DeadlineSep 4

Submission deadline

Response Deadline

09/04/2026, 09:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyUniversity of Michigan

ContactsNo contacts available

OfficeN/A

Organization / Agency

University of Michigan

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing managed support for the ServiceNow platform including Tier 1–3 help desk, incident management, change control, and SLA-driven performance reporting.

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