This Government Contract opportunity from Michigan was posted on August 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Managed IT Service Desk and Support Services

Closed

State & Local

Submission Closed09/04/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Cloud Security & Compliance Monitoring

Technology Acquisition Center Nj (36C10B)

POSTED

about 20 hours ago

DEADLINE

in 6 days

AI Contract Overview

The University of Michigan is seeking a subcontractor to provide ongoing managed support for its ServiceNow platform, encompassing comprehensive Tier 1 through Tier 3 help desk services, incident management, and change control processes. The contractor will be responsible for delivering SLA-driven performance reporting to ensure consistent service quality and operational efficiency, maintaining a high standard of responsiveness and resolution across all support tiers. This engagement is structured as a subcontract under NAICS code 541519 and is open for proposals with a response deadline of September 4, 2026. The work will be performed remotely or as otherwise directed, with no specific location mandated at this time, and the contract is intended to support the university’s broader IT service delivery goals through a dedicated, professional support team.

General Info

University of Michigan seeks subcontractor for remote ServiceNow managed support with Tier 1-3 help desk and SLA reporting.

Agency

University of Michigan

NAICS

541519 - Other Computer Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of RFP-0012356-TECH-2026.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Michigan Medicine ServiceNow Licensing & Strategic Partner Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 7

subcontract

Response DeadlineSep 4

Deadline has passed

Submission Closed

09/04/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyUniversity of Michigan

ContactsNo contacts available

OfficeN/A

Organization / AgencyUniversity of Michigan

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing managed support for the ServiceNow platform including Tier 1–3 help desk, incident management, change control, and SLA-driven performance reporting.