This Subcontract opportunity from Pennsylvania was posted on March 21, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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HIPAA-Compliant Customer Support Platform Subscription

Closed

State & Local

Submission Closed03/27/2025, 08:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Solicitation # ocds-h6vhtk-07b6ec

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British Council

POSTED

3 days ago

DEADLINE

in 24 days

AI Contract Overview

The Philadelphia Law Department is seeking a subcontract for a HIPAA-compliant customer support platform subscription. The project requires the provision of a cloud-based Freshdesk Blossom SaaS platform supporting 36 users across two separate instances. The selected provider must ensure continuous service availability and robust data protection measures. A critical requirement of this agreement is strict adherence to HIPAA regulations and Pennsylvania Right-to-Know laws to maintain legal and regulatory compliance. Interested parties must respond by March 28, 2025, regarding this opportunity categorized under NAICS code 518210.

General Info

Agency

Pennsylvania → Philadelphia Law Department

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of B2523955.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Renewal - Freshworks Freshdesk Blossom - HIPAA & RTK

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMar 21

subcontract

Response DeadlineMar 27

Deadline has passed

Submission Closed

03/27/2025, 08:00:00 PM EDT

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Organization & Contact Information

AgencyPennsylvania → Philadelphia Law Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyPennsylvania → Philadelphia Law Department

Office AddressN/A

ContactsNo contact information available

Full Description

Provide a cloud-based Freshdesk Blossom SaaS platform with user access for 36 users across two instances, ensuring continuous availability, data protection, and compliance with HIPAA and Pennsylvania RTK laws.