This Solicitation opportunity from California was posted on February 10, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Human Services Case Coordination System

Closed

RFP #OAARC-0029State & Local

Submission Closed03/26/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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in 2 months

AI Contract Overview

Riverside County Office on Aging (RCOoA) is seeking proposals from qualified vendors to provide a Human Services Case Coordination System that will replace their existing platform. The new system must be a Software as a Service (SaaS) solution requiring minimal customization, supporting comprehensive case management, data collection, and multi-agency coordination for social service programs targeting older adults. It will facilitate the development and management of service plans by social service practitioners, involving coordination across various county and community agencies, including the Department of Public Social Services, Riverside University Health Systems, and others, through multidisciplinary teams. The system must support programs under the Older Americans Act, Older Californians Act, and in-house initiatives like the Multi-Purpose Senior Services Program, with functionalities that include client tracking aligned with national and state reporting requirements such as NAPIS and CARS. The solution should feature a scalable, flexible, and secure Information and Referral (I&R) data management component, capable of supporting a web-accessible resource database and individual I&R services with minimal customization. It must encompass data groups like Resource, Content, and Consumer, and integrate seamlessly into a single vendor-provided platform. The contract, with an estimated value between $500,000 and $2,000,000, is open for responses until March 26, 2025, and is managed under solicitation number RFP #OAARC-0029. Interested vendors can contact Ann Johnson, the designated government official, for further details, and more information is available through the provided online portal.

General Info

Agency

California → Riverside County

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

CA, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedFeb 10

Solicitation

Response DeadlineMar 26

Deadline has passed

Submission Closed

03/26/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → Riverside County

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → Riverside County

Office AddressN/A

Contacts

Ann JohnsonGovernment Official

contact@example.gov

Full Description

The purpose of this Request for Proposal (RFP) is to solicit qualified vendors to provide the Riverside County Office on Aging (RCOoA) with a Human Services Case Coordination System to replace the current system utilized. One of the major takes of providing the Software as a Services (SaaS) is the provision of a case system that requires little to no customization. RCOoA provides social service programs that assist Riverside County’s older adult population to live safely while maintaining as much independence as possible. Riverside County’s Social Service Practitioners work with their clients to identify service needs and to develop a service plan to meet those needs. The service plan often requires coordination of services from a wide variety of agencies including Department of Public Social Services (DPSS) Adult Services Division, Public Authority in Home Supportive Services, Riverside University Health Systems and community organizations. Additionally, RCOoA also coordinates countywide multidisciplinary teams which allows for the implementation of complex, multi-agency service plans. The System shall be a comprehensive, multifunctional system used for data collection for care management clients and service units. It shall support services for Area Agency on Aging (AAA), Older Americans Act (OAA) and Older Californians Act (OCA) programs and services, which includes in-house programs such as the Multi-Purpose Senior Services Program (MSSP). The Software Application selected must provide: a client tracking system that addresses National Aging Program Information System (NAPIS) and California Aging Reporting System (CARS) requirements; for fundamental case management tools; a scalable, flexible and secure Information and Referral (I&R) data management system that incorporates both a central web-accessible I&R data repository through URL development and individual I&R services, with minimal customization. The I&R database must support and include the Resource, Content and Consumer groups of data. All software and services must be provided through one single vendor.