IFB 30-26399-DPH Teleform Workgroup annual software maintenance and support

The North Carolina Department of Health and Human Services is seeking annual software maintenance and support services for Teleform Workgroup through an Invitation for Bids with solicitation number Doc2320210247, issued on July 20, 2026, with responses due by July 31, 2026. The contract is for a base one-year term with the option for two additional one-year extensions, all to be exercised at the State’s sole discretion, and is classified under NAICS code 518210 for information technology services. Performance must occur within North Carolina, with administrative and legal situs in Wake County, and all work must comply with state-specific standards including N.C.G.S. statutes on public records, trade secret protection, and data handling, as well as NIST 800-53 security controls and the Statewide Data Classification and Handling Policy. The vendor must ensure all data is encrypted in transit and at rest using FIPS 140-2 validated cryptography, maintain third-party security certification aligned with NIST standards, and implement strict breach notification protocols requiring reporting within 24 hours of any incident. Compliance with HIPAA, FERPA, PCI-DSS, and the Privacy Act of 1974 is mandatory, and the vendor must use E-Verify for workforce verification and disclose any offshore operations or call center activities. Subcontractors are prohibited from removing non-public state data outside the United States, and the vendor remains fully accountable for subcontractor adherence to all requirements. The State will pay net 30 days following invoice acceptance, subject to availability of appropriated state and federal funds, and requires record retention for a minimum of three years after contract completion, with digital submissions serving as the official record. Confidential information must be clearly marked with "CONFIDENTIAL" legends on every page, and proposals must be submitted electronically through the Ariba Sourcing Module in PDF, DOC, or XLS formats without password protection. Award will be made using a Best Value Analysis or Lowest Price Technically Acceptable method under North Carolina state procurement rules, with no pricing details provided in the solicitation, leaving contract value undetermined. All communications and contract administration are directed through the Department of Health and Human Services, with Angela Childress as the primary point of contact, and no named Contracting Officer’s Representative, Contracting Officer Technical Representative, or Procuring Contracting Officer has been designated in the documentation.