This Subcontract opportunity from Washington was posted on November 1, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Interactive Voice Response (IVR) System Development and Integration

Closed

State & Local

Submission Closed11/14/2024, 04:00:00 PM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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2 days ago

DEADLINE

in 24 days

AI Contract Overview

Pierce County in Washington is seeking a subcontractor for the development and integration of an Interactive Voice Response (IVR) system. The project focuses on designing and configuring an automated system that allows users to self-schedule phone appointments through seamless interfacing with existing backend scheduling tools. The selected provider must ensure the system is capable of supporting high call volumes while maintaining a strict uptime requirement of 99.9 percent or higher. This opportunity was posted on November 1, 2024, with a response deadline of November 15, 2024, falling under NAICS code 518210.

General Info

Agency

Washington → Pierce County

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

WA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2024-PE-791.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Procurement Exemption for Interactive Voice Response and Appointment Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedNov 1

subcontract

Response DeadlineNov 14

Deadline has passed

Submission Closed

11/14/2024, 04:00:00 PM PST

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Organization & Contact Information

AgencyWashington → Pierce County

ContactsNo contacts available

OfficeN/A

Organization / AgencyWashington → Pierce County

Office AddressN/A

ContactsNo contact information available

Full Description

Design, configure, and integrate an automated IVR system for self-scheduling phone appointments, interfacing with backend scheduling tools and supporting high call volume with 99.9%+ uptime.