This Government Contract opportunity from Department Of Veterans Affairs was posted on April 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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ITSM Help Desk and Tiered Support Operations

Closed

Federal

Submission Closed04/30/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The contract titled ITSM Help Desk and Tiered Support Operations is a subcontract under the Department of Veterans Affairs through the Technology Acquisition Center NJ, focused on delivering ongoing technical support, incident management, service request fulfillment, and problem resolution leveraging a deployed IT Service Management platform. The work requires a structured tiered support model to ensure efficient handling of user issues, with clear escalation paths and resolution protocols integrated into the existing ITSM infrastructure. Performance is expected to maintain high availability, timely response, and consistent service quality across all support levels. The solicitation was posted on April 30, 2026, with a response deadline of the same day at 4:00 PM, indicating a tight turnaround for proposals. The NAICS code 541511 classifies this as Computer Systems Design and Related Services, aligning with the technical nature of the support functions. There is no set-aside designation specified, and while the exact place of performance is not detailed, the contract is tied to federal operations under the VA. The organization seeks a qualified subcontractor capable of sustaining a reliable, scalable help desk operation with deep expertise in ITSM tools and processes to meet the demands of a large federal user base.