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This Government Contract opportunity from Oregon was posted on September 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

ITSM Maintenance, Operations, and Consulting Support

Closed
State & Local

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The ITSM Maintenance, Operations, and Consulting Support subcontract provides essential operational support and consulting services for prime contractors working on Information Systems agency projects in Salem, Oregon. The scope of work includes ongoing maintenance and operations support, the execution of small non-project tasks such as training and configuration updates, and the use of ITSM platform administration tools to manage system modifications. Key performance deliverables center on maintaining system uptime, completing configuration change requests, and resolving support tickets. Under NAICS code 541513, this opportunity requires personnel to pass comprehensive background checks to ensure security compliance. Interested parties must submit their responses by October 29, 2026, in accordance with the solicitation posted on September 15, 2026.

General Info

ITSM support and consulting for Oregon agency projects; responses due October 29, 2026.

Place of Performance

Salem, OR, 97301, USA

Set-Aside

NONE

Documents

This scope was carved out of S-73000-00015263.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ for SaaS ITSM Platform

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyOregon → Information Systems
ContactsNo contacts available
OfficeN/A
Organization / AgencyOregon → Information Systems
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing maintenance, operational support, and consulting for prime contractors on Information Systems agency projects. Provides M&O support and executes small, non-project assistance including configuration and training updates. Utilizes ITSM platform administration tools to manage system modifications. Personnel must pass background checks. Delivers system uptime, completed configuration change requests, and resolved support tickets.

More opportunities from Oregon → Information Systems

Same awarding agency

NAICS: 518210
SLED
RFQ for SaaS ITSM Platform
Solicitation # S-73000-00015263
The Oregon Department of Transportation (ODOT) is soliciting quotes for a Software as a Service (SaaS) Information Technology Service Management (ITSM) platform to replace its legacy BMC Remedy 8.1.02 system. The project encompasses the full lifecycle of implementation, including configuration, licensing, training, and the migration of historical data, such as approximately 500,000 incidents. The solution must support 250 technicians and 5,000 end users, with a target implementation date within six months of the Notice to Proceed. The contract structure includes an initial term extending to two years after final acceptance, with options to renew and a request for five years of maintenance and operations support pricing. Award will be based on the most advantageous offer, evaluating platform features, ongoing costs, and the ability to meet the agency's timeline. Technical requirements include compliance with NIST SP 800-53 Moderate security controls, adherence to Oregon Statewide IT Control Standards, and the potential provision of GovRAMP certification. Key deliverables involve a series of requirements workshops, a system requirements document, user acceptance testing, and a production cutover. Proposers must submit a mandatory certification sheet covering tax compliance, non-discrimination, and conflict of interest disclosures via the OregonBuys portal. Final acceptance is contingent upon 30 days of continuous daily operation without high- or medium-severity defects and the successful migration of 100 percent of agreed-upon historical data.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 2 months ago

DEADLINE

in 11 days
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