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Bookstore Technical Support & Help Desk

Active

State & Local

Response Deadline10/20/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Central Piedmont Community College in North Carolina focuses on providing technical support and incident management for prime contractors involved in state college bookstore projects. The scope of work includes resolving faculty issues through the college's service management platform, troubleshooting reporting and dashboards, and offering multilingual support to ensure comprehensive accessibility. The selected provider must adhere to standard service level agreements for technical incidents and is required to deliver detailed technical support logs and resolved incident tickets. This opportunity, categorized under NAICS code 541513, was posted on September 15, 2026, with a response deadline of October 20, 2026.

General Info

Technical support and incident management subcontract for Central Piedmont Community College bookstore projects.

Agency

North Carolina → Central Piedmont Community CollegeView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 88-270000-BO.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BOOKSTORE MANAGEMENT SERVICES

AI Contract Breakdown

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Timeline

PostedSep 15

subcontract

Response DeadlineOct 20

Submission deadline

Response Deadline

10/20/2026, 07:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyNorth Carolina → Central Piedmont Community College

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Central Piedmont Community College

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and incident management for prime contractors on State of North Carolina college bookstore projects. Resolves faculty issues via the College’s service management platform, troubleshoots dashboards and reporting, and provides multilingual support. Maintains standard SLAs for technical incidents. Delivers technical support logs and resolved incident tickets.

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