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Managed IT & Support Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed IT and Support Services provides comprehensive technical assistance and help desk operations for prime contractors under Region 4 ESC technology contracts in Texas. The scope of work includes the management of both remote and on-site help desks, as well as the full lifecycle of hardware management, encompassing device imaging, deployment, and decommissioning. The service provider is responsible for maintaining accurate asset inventories and configuration tracking using specialized imaging software and ticketing systems. Performance is measured by strict service level agreements to ensure consistent availability and operational efficiency across all managed IT functions.

General Info

Managed IT and support services for Texas Region 4 ESC prime contractors.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

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Technology Solutions, Products and Services

AI Contract Breakdown

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Timeline

PostedMar 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs managed IT services and help desk support for prime contractors on Region 4 ESC technology contracts. Operates remote and on-site help desks, performs device imaging, deployment, and decommissioning, and manages asset tracking and configuration. Uses ticketing systems and imaging software. Delivers SLA-based service availability and maintained asset inventories.

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