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Managed Services and Help Desk Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed Services and Help Desk Support provides comprehensive IT operations management and end-user support for prime contractors working on Region 4 ESC projects in Texas. The scope of work includes a blend of remote and on-site help desk services, encompassing device imaging, deployment, decommissioning, and break-fix or warranty support. These activities are managed through specialized ticketing and remote management tools to ensure operational efficiency. The service provider is required to adhere to strict service level agreements regarding system uptime and response times. Key deliverables include the maintenance of operational help desk logs and detailed asset management records. This engagement falls under NAICS code 541513 and is administered through the State of Texas for the Region 4 ESC.

General Info

IT managed services and help desk support for Region 4 ESC projects in Texas.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

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Technology Solutions, Products and Services

AI Contract Breakdown

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Timeline

PostedMar 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs IT operations management and end-user support for prime contractors on Region 4 ESC - TX projects. Provides remote and on-site help desk support, device imaging, deployment, decommissioning, and break-fix/warranty support using ticketing and remote management tools. Adheres to SLAs for uptime and response. Delivers operational help desk and asset management logs.

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